Our return policy is 7 days. The customer is responsible for all return shipping costs. The product must be returned in the same condition as received and must be complete.
Our exchange policy is 90 days and again shipping and return shipping costs are the responsibility of the customer.
We are here to do the best possible in making these two processes as economical and as easy as possible. However these are very large machines that do require specific handling and moving needs.
Great communication will lead to great results. Thank you!
Note: Hard drives have no return policy since once installed they will capture the serial number from your machine and they will not work with any other after that.