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Email: sales@wideimagesolutions.com    Phone Number: +1 (405) 927-8129       WhatsApp Number: +1 (214) 727-6289

Error Codes - HP Latex 360

HP Designjet service repair
Error Code Recommendation 

03.21.01

PSU undervoltage detected.

1. Turn off the printer and unplug both power cords.

2. Check that the power cords are not visibly damaged.

3. Ensure that the input voltage is within specifications (180–264 V AC).

4. Plug in both power cords and make sure they are fully inserted.

5. Turn on the printer

 03.22:01

 PSU overvoltage detected.

1. Turn off the printer and unplug both power cords.

2. Check that the power cords are not visibly damaged.

3. Ensure that the input voltage is within specifications (180–264 V AC).

4. Plug in both power cords and make sure they are fully inserted.

5. Turn on the printer

14.72:01

 Zero voltage detected.

1. Turn off the printer and unplug both power cords.

2. Check that the power cords are not visibly damaged.

3. Ensure that the input voltage is within specifications (180–264 V AC).

4. Plug in both power cords and make sure they are fully inserted.

5. Turn on the printer

14.73:01

 Very low voltage detected.

1. Turn off the printer and unplug both power cords.

2. Check that the power cords are not visibly damaged.

3. Ensure that the input voltage is within specifications (180–264 V AC).

4. Plug in both power cords and make sure they are fully inserted.

5. Turn on the printer.

 14.74:01

Low voltage detected.

1. Turn off the printer and unplug both power cords.

2. Check that the power cords are not visibly damaged.

3. Ensure that the input voltage is within specifications (180–264 V AC).

4. Plug in both power cords and make sure they are fully inserted.

5. Turn on the printer.

14.75:01

 Excessive voltage detected.

1.Turn off the printer and unplug both power cords.

2. Check that the power cords are not visibly damaged.

3. Ensure that the input voltage is within specifications (180–264 V AC).

4. Plug in both power cords and make sure they are fully inserted.

5. Turn on the printer.

14.83:11

DescriptionCuring power regulator open circuit

CausesHeater Control to Curing Power Interconnect PCA Cable. Curing Power Interconnect PCA Curing Cable. Curing Resistor.

RemedyService engineer:

1. Run Service "Curing system monitor".

2. Reseat/Replace the Heater Control to Curing Power Interconnect PCA Cables.

3. Reseat/Replace Curing Power Interconnect PCA Curing Cable.

4. Reseat/Replace all Curing Resistors connectors.

14.87:10

Curing power regulator overtemperature detected.

1. Turn off the printer.

2. Check that the ambient temperature is within printer specifications (1–35°C).

3. Check that the electronic enclosures at the rear of the printer are properly ventilated.

4. Turn on the printer

16.01:00

The printer is unable to warm up within a preset time limit.

1. Turn off the printer and unplug both power cords.

2. Check that the power cords are not visibly damaged.

3. Ensure that the input voltage is within specifications (180–264 V AC).

4. If the voltage is low, decreasing the curing temperature may help.

5. Plug in both power cords and make sure they are fully inserted.

6. Check that the ambient temperature is within printer specifications (15–35°C).

7. Check that the electronic enclosures at the rear of the printer are properly ventilated.

8. Turn on the printer

16.02:00

The printer is unable to cool down within a preset time limit.

1. Check that all fans are working and unblocked when printing.

2. Turn off the printer.

3. Check that the ambient temperature is within printer specifications (15–35°C).

4. Check that the electronic enclosures at the rear of the printer are properly ventilated.

5. Turn on the printer.

16.03:00

Excessive heat in the printer.

1. Check that the ambient temperature is within printer specifications (15–35°C).

2. Reduce the curing temperature and/or increase the number of passes.

3. Check that all fans are unblocked.

16.04:00

Insufficient heat in the printer. Check that the ambient temperature is within printer specifications (15–35°C).

16.11:10

 

Curing temperature sensor measurement out of range (temperature sensor 1 failed or not connected).

  1. Turn off the printer.
  1. Check that the ambient temperature is within printer specifications (15–35°C).
  1. Check that the electronic enclosures at the rear of the printer are properly ventilated.
  1. Turn on the printer.

16.12:10

Curing temperature sensor measurement out of range (temperature sensor 2 failed or not connected)

  1. Turn off the printer.
  1. Check that the ambient temperature is within printer specifications (15–35°C).
  1. Check that the electronic enclosures at the rear of the printer are properly ventilated.
  1. Turn on the printer.
16.13:10

Curing temperature sensor measurement out of range (temperature sensor 3 failed or not connected).  

  1. Turn off the printer.
  1. Check that the ambient temperature is within printer specifications (15–35°C).
  1. Check that the electronic enclosures at the rear of the printer are properly ventilated.
  1. Turn on the printer.

16.14:10

Curing temperature sensor measurement out of range (temperature sensor 4 failed or not connected). 

  1. Turn off the printer.
  1. Check that the ambient temperature is within printer specifications (15–35°C) .
  1. Check that the electronic enclosures at the rear of the printer are properly ventilated.
  1. Turn on the printer.
16.84:03, 16.85:03

 

Air curtain resistor out of range. Check that the air curtain fans (at the front of the curing module) are working and unblocked.

21:13

 Unable to move the maintenance cartridge along its whole path.

1. Turn off the printer.

2. While the printer is off, remove the printhead maintenance cartridge manually.

3. Make sure that the printhead maintenance cartridge path is clear. Remove any visible obstacles (paper, plastic parts, and so on) restricting the movement.

4. Reinstall the printhead maintenance cartridge.

5. Turn on the printer.

6. If the error persists, replace the maintenance cartridge

21.2:10

Maintenance cartridge error.

1. Turn off the printer.

2. Remove and reinsert the maintenance cartridge.

3. Turn on the printer.

4. If the error persists, replace the maintenance cartridge.

21.5:03

 The part that advances the printhead maintenance cartridge web wipe is blocked.

1. Turn off the printer.

2. Remove and reinsert the maintenance cartridge.

3. Turn on the printer.

4. If the error persists, replace the maintenance cartridge

25.n:10 (where n = the ink cartridge number)

 A possible error in the ink cartridge pressure sensor has been detected. The ink level reported not be accurate. Call your service representative if feasible.

27.1:00

Several blocked nozzles have been detected in the optimizer printhead. If print quality is not acceptable, clean or replace the printhead.

27.n:01 (where n = the printhead slot number)

A large number of blocked nozzles have been detected in one or more printheads. Calibration may have failed due to low printhead performance. Clean all the printheads and check their status.

29:00

The maintenance cartridge (part number CZ681A) is almost full. It will need to be replaced soon.

29:01

 The maintenance cartridge is not inserted correctly.

1. Open the maintenance cartridge door on the right of the printer.

2. Make sure that the maintenance cartridge is correctly seated, then close the door.

3. If the error persists, replace the maintenance cartridge

 29.1:01

 

Unable to track the maintenance cartridge status. Check, visually, that the maintenance cartridge
has a correct status pattern on it.

29.2:00

 Unable to advance the printhead cleaning roll. Replace the maintenance cartridge.

 32.01

The take-up reel is disconnected. If you want to use the take-up reel, turn off the printer and ensure that all take-up reel cables are connected (sensor cables, printer cable). If you do not want to use it, you may need to unload the substrate manually from the take-up reel. Remember to cut the substrate first.

32:01.1, 32:01.2 

This error occurs when the tension bar stays in one of its sensor trigger positions for more than 8 seconds. The most likely causes of this error are as follows:

● The winding-direction switch on the take-up reel motor is activated, but substrate has not been taped to the take-up reel yet.

● The wrong take-up reel winding direction has been selected.

● Something is blocking the movement of the tension bar.

● The substrate is not following the correct path between the tension bar and the diverter.

 32.02

This error occurs during printer initialization, to warn you that the take-up reel has been disconnected while the printer was turned off. It also occurs if you try to enable the take-up reel, but it is not connected to the printer. Connect the take-up reel to the printer and press OK to continue

41:03

 

 Electrical current limit in paper motor.

1. Turn off the printer.

2. Open the window and check for any visible obstacles restricting the advance of the substrate. If there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and clear the obstruction. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the substrate if necessary. 

CAUTION:

Try to avoid pulling the substrate out from the input path, because this reverses the normal direction of movement, and could damage printer parts.

3. Turn on the printer

42:03

 Scan-axis motor electrical current limit.

1. Turn off the printer.

2. Open the window and check for any visible obstacles restricting the advance of the substrate. If there is a wrinkled mass of substrate inside the substrate path, lift the substrate pinch lever and clear the obstruction. Carefully remove as much as possible of the jammed substrate from the top of the printer. Cut the substrate if necessary. 

3. Turn on the printer

63.04

An input/output problem has occurred in the network card.

1. Make sure that the network cable is correctly connected to the network card.

2. Check that your printer firmware is up to date.

63:05 

The job is reaching the printer too slowly. The printer cancels the job if there are long pauses of
more than 20 s.

1. Make sure that a 1 Gigabit Ethernet card is correctly installed in the computer with the RIP.

2. Check the RIP for any error messages. Check that the computer with the RIP is working
correctly and has the minimum specification required by the RIP. Check that the hard disk is
neither full nor excessively fragmented.

3. Check whether the option RIP while printing is enabled. This option can cause slow printing if
the computer is not sufficiently powerful.

4. Try reducing the resolution of the job or increasing the number of passes.

5. Check that all the components of your LAN are operating at Gigabit speed.

 68:03

There has been a loss of permanent data, such as configuration or accounting data. This can happe after a firmware update with a data structure not compatible with the older version. 

72.2:08

 Printing with the ink collector is not available in this print mode.

Generic firmware error. Update the printer’s firmware.

74:01

 An error occurred when uploading the firmware update file.

1. Turn off the printer by using the Power key on the front panel and the power switch at the rear of the printer. Disconnect the power cord, then reconnect the power cord and turn on the
printer.

2. Try again to upload the firmware update file to the printer. 

78:08

 

Borderless printing is not possible. If you have a 360 printer, install the ink collector.

78.1:04

 

The printer has no substrate preset for this substrate. Follow the firmware update procedure to update the printer with the latest substrate presets

 

78.2:01

The back tension is lost. This could be due to a loose roll core or an imminent end of roll. If these are not the causes, try unloading and reloading the substrate

78.3:08

Printing with the ink collector is not available in this print mode.

79:03, 79:04, 79.2:04

  Generic firmware error. Update the printer’s firmware.

81:01, 81.1:01, 81:03

It was impossible to stop the servo correctly before setting the encoder position.

1. Turn off the printer.

2. Open the window, observing all safety procedures, and check for any visible obstacles
restricting the movement of the drive roller. If there is a wrinkled mass of substrate inside the
substrate path, lift the pinchwheels (using the substrate lever) and clear the obstruction.

3. Turn on the printer.

86:01, 86.2:01

There is a problem in the carriage assembly.

1. Turn off the printer.

2. Open the window, observing all safety procedures, and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of substrate inside the substrate path, lift the pinchwheels (using the substrate lever) and clear the obstruction. 

3. Turn on the printer

87:01

The scan-axis encoder strip is detecting errors in the carriage position. Clean the encoder strip Clean the encoder strip on page 145.

89:11, 89.1:10, 89.2:10

The interior-light PCA may be failing or disconnected. The printer will continue operating no with only this functionality affected.

94:01

Color cannot be calibrated on this substrate. White substrate measurement is out of range.

94:02

Inconsistent colors found.

1. Check that the substrate-type selection in the front panel corrresponds to an actual substrate loaded.

2. Retry calibration

94:08

Color calibration failed. Try again. See Color calibration on page 97

 

98:03

One or more printheads are malfunctioning. Use the printhead status plot to find out which printheads are malfunctioning, and replace them.