Error Codes - Designjet Z3200 24" (A1) Photo Printer (Q6718B)

Communication with Main PCA failed.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If this does not resolve the problem - Requires Service Engineer

NVM backup: not found, read, write or read back error.
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

● If the System Error continues, requires a Service Engineer.

PrintMech PCA fault or NVM backup failure.
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a service engineer

Device I2C acumen Right Ink Supply Station failure.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If this does not work check that there are not two cartridges of the same colour installed. If this does not resolve problem - Requires Service Engineer

Problem with the Carriage PCA. 
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If this does not work check that the Trailing Cable is not damaged. If this does not resolve problem - Requires Service Engineer 

Problem with the Carriage PCA.
See code 02.1.YZ  (below) - Requires Service Engineer

Problem with the Carriage PCA. (2.1.YZ)
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If this does not work check that the Trailing Cable is not damaged. If this does not resolve problem - Requires Service Engineer  

Battery of Real Time Clock has run down.

 Requires Service Engineer 

Problem with Power Supply Unit.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If error continues requires Service Engineer.

Failure reading/writing NVM in Hard disk.

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

If the System Error continues call Service Engineer

No communication between the Front Panel and the Main PCA.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If this does not resolve the problem - Requires Service Engineer

Trailing Cable does not seem to be detected.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. Check that the Trailing Cable is not damaged. If this does not resolve the problem - Requires Service Engineer

For Designjet Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual

Carriage & PCA Main doesn’t detect pens. 

• Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer.
• Check that the Trailing Cable is not damaged.

If this does not resolve the problem - Requires Service Engineer 

Service Station servo shutdown.

Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. Reconnect the power cord and power On the Printer.

Requires Service Engineer if system error recurs.

Failure moving Service Station. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. 
● Make sure that the Service Station path is clear. Remove any visible obstacles (e.g.paper,  screws, plastic parts, etc...) restricting the movement of the Service Station.

● Reconnect the power cord and power ON the Printer.

If error continues then requires a Service Engineer.

Left Ink Supply Station error. 
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If this does not resolve the problem - Requires Service Engineer.

Left Ink Supply Station error.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If this does not resolve the problem - Requires Service Engineer

Right Ink Supply Station error.

• Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer.

If this does not resolve the problem - Requires Service Engineer

ISS Right BPS1 error.(Supplies 3, 4, 5).

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the cables between the Right Ink Supply Station and PrintMech PCA the are not damaged and are correctly connected

 If this does not resolve the problem - Requires Service Engineer

Ink Setup failure.

Try the following:

Remove the Ink Supply Cartridges and check that they are the correct ones for this printer and are in the proper order.

Check that the Printer has the latest firmware. If not, update the firmware to the latest version. You may require a Service Engineer

For Designjet Z2100/Z3100/Z3200 refers to old code 1st Ed. April 2007 manual.

Ink Cartridge error (colour = n).  Order of Ink Supplies incorrect. 

Try the following:
● Remove the Ink Supply Cartridges and check that they are the correct ones for this printer and are in the proper order.
● Check that the Printer has the latest firmware. If not call service engineer to update the firmware to the latest version.

For Designjet Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual.

An error has occurred in Printhead detection. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Remove the Printheads from the Carriage Assembly and reinsert them.
● Replace the Printheads.
Require a Service Engineer if system error recurs.

For Designjets Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual.

An error has occurred in Printhead detection. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Remove the Printheads from the Carriage Assembly and reinsert them.
● Replace the Printheads.

Call service engineer if required.

Ink supply error found during IDS diagnostic test.
Requires Service Engineer

An error has been detected with the cutter.

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check the Cutter Assembly for blockage or any other obvious problems. If this does not resolve the problem - Requires Service Engineer

An Error has been detected with the Cutter.

Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Cutter Assembly for blockage or any other obvious problems. Reconnect the power cord and power ON the Printer. 
If problem continues, requires a Service Engineer.

Paper is loaded. While testing the cutter, paper should not be loaded

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Unload the media. Reconnect the power cord and power On the Printer.
 If the problem persists - requires service Engineer

For Designjets Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual.

An error has been detected with the cutter. (same as code 29.n.YZ)
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer.
• If this does not work check the Cutter Assembly for blockage or any other obvious problems.

If this does not resolve the problem - Requires Service Engineer

For Designjet Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual

An error has been detected with the Media Output Tray.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer. 
• Check the Cutter Assembly for blockage or any other obvious problems.

If the problem persists - Requires Service Engineer.

Electrical fault or current limit in Media-Axis Motor. 

(forDesignjet Z2100/Z3100/Z3200 Series refers to old code 1st ed. April 2007 manual)

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller.
• If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

Requires service engineer if system error recurs

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller.
• If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.
• Reconnect the power cord and power ON the Printer.
• If the problem persists - Requires Service Engineer

Electrical fault or current limit in Media-Axis Motor.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. 
• Reconnect the power cord and power ON the Printer. 
• If the problem persists - Requires Service Engineer

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.  
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. 
• Reconnect the power cord and power ON the Printer.

If problem continues, requires a Service Engineer.

Electrical problem (fault, current limit, overheating) in Scan-Axis Motor.
Try the following:

• Switch the power off from the rear of the unit, disconnect the power cable.
• Check for any visable obstacles restricting movement of Carriage Assembly. Remove any obstacle to let the carriage move freely along the whole scan-axis. If there is a wrinkled mass of paper inside the paper path, raise the pinch wheels (using the Media Lever) and clear the obstruction.  
• Reconnect and power on the unit
• If problem persists - Requires a Service Engineer

Fan Electrical fault, or not connected.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. Also you may need to open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction. Check that the Aerosol Fan cable is not damaged and is correctly connected to the PrintMech PCA  If the problem persists - Requires Service Engineer

Star wheels motor error.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA.
• Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction. 
• Reconnect the power cord and power ON the Printer.

 If the problem persists - Requires Service Engineer

Star wheels motor error.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA.
• Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction.
• Reconnect the power cord and power On the Printer.

If error persists, may require a Service Engineer

PPS system failure.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer

Window Sensor failure.

Requires Service Engineer

The printer has detected a failure in the Drop Detector.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer.

For Designjet Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual.

The printer has detected a faulty pare in Drop Detector (DDP). 

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer. 

If the problem persists - Requires Service Engineer

Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM).

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.If the problem persists - Requires Service Engineer.

Drive roller analog encoder sensor fail or calibration failed.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer.

The Color Sensor (Spectrophotometer-ESP-) of the printer is not working well.

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. The Colour Sensor (ESP) shutter has not opened. Perform the Colour Sensor diagnostic test to troubleshoot the problem

If the problem persists - Requires Service Engineer.

The file format is incorrect and the Printer cannot process the job.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check the graphic language setting of the Printer (Refer to the User's Guide) - Resend the file to the printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version
• The Postscript fonts are missing - Upgrading the Firmware will re-install the fonts.
• The file cannot be printed because it is password protected - Resend the file without password protection
• If the problem persists - Requires Service Engineer.

For Designjet Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual.

PC Interface. 
Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer.

Input/Output problem through the Network Card.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
• Check that the Network cable is correctly connected to the Formatter.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

If problem persists requires Service Engineer.

Input/Output problem through the USB Port. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Check that the USB cable is correctly connected to the Printer.
● Check that the Printer has the latest Firmware version. If not Require a Service Engineer to update the Firmware to the latest version.

Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error, communications error.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
• Check that the unknown port cable is correctly connected to the Printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

Requires Service Engineer.   

(For Designjet Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual).

Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
Try the following: 

• Resend the file to be printed on the current paper type.
• If this fails change the paper type to the type that was loaded when the file was originally sent.

If the problem persists  - Requires Service Engineer.  

For Designjets Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual

Input/Output problem through a Firewire Port. 
Try the following:
● Check that the firewire cable is correctly connected to the Printer.
● Check that the Printer has the latest Firmware version. If not Requires a Service Enginee to update the Firmware to the latest version.

For Designjets Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual

Input/Output problem through a Firewire Port. 
Try the following:
● Check that the firewire cable is correctly connected to the Printer.
● Check that the Printer has the latest Firmware version. If not Requires a Service Enginee to update the Firmware to the latest version.

Loss of engine counters tracking. 
Try the following:
● Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.
Requires a Service Engineer.

Default Serial Number found in the main and backup NVM.

It seems that both the Print Mech PCA and Hard Disk Drive have been replaced together.

Requires Service Engineer

Out of Memory failure.
It is recommended that you remove any unnecessary files from the Hard Disk Drive of the Formatter using the Web Server. 
If problem continues, requires Service Engineer.

Generic Firmware error. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Check that the Printer has the latest Firmware version. If not  requires a Service Engineer to update the Firmware to the latest version. 

Servo Error. 
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If problem not resolved - Requires Service Sngineer. 

Error uploading media profile update file.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
• Make sure the connection between the computer and the printer is functioning properly.
• Try to upload the media profile update file again.
• If available, try another connection method to do the upgrade or a different computer/operating system.

Error uploading firmware update file. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Make sure the connection between the computer and the printer is functioning properly.
● Try to update the Firmware again.
May require a Service Engineer.

Preventive Maintenance Kit #1 counter active (Scan Axis Components, Ink Supply Tubes, Trailing Cable, Carriage).

(For Z2100/Z3100/Z3200 Series refers to old code 1st ed. April 2007 manual)

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer.

Require a Service Engineer if error code recurs.

The spittoons (Left Spittoon, Service Station) have reached 80% capacity.

Try the following: Use Preventive Maintenance Kit #2 to replace the Left Spitton and Service Station - service Engineer required.

The spittoons (Left Spittoon, Service Station) are full. Try the following: Use Preventive Maintenance Kit #2 to replace the Left Spittoon and Service Station. may require Service Engineer.

Preventive Maintenance Kit #2 counter active.

(For Designjet Z2100/Z3100/Z3200 Series refers to old code 1st ed. April 2007 manual)

 
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer.

If error code recurs requires a Service Engineer.

Preventive Maintenance Kit #3 counter active.
Requires Service Engineer

Hard disk drive is full.

Try the following: Remove any unnecessary files from the hard disk using the web server.

Web access application. The web server is not functioning correctly
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer. 
• Firmware may need updating - Requires Service Engineer.      

Media settings area missing in media settings file
Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power On the Printer.  
• Firmware may need updating
• Update the OMES of the paper type that is failing.

Requires Service Engineer.

The job received can not be printed without borders on this paper.

Try the following:

Use a paper that supports borderless printing.

This system error code does NOT require service help. It should be resolved by the customer.

Borderless printing not possible. Setting ignored. 

(for Designjet Z2100/Z3100/Z3200 refers to old code 1st ed. April 2007 manual)

Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Send the plot again.

Call service engineer if necessary

Recoverable firmware error that does not stop the printing process.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
• Requires Service Engineer

Generic Firmware error.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect thePower cord. Reconnect the power cord and power On the Printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

If this does not resolve the problem - Requires Service Engineer.

Problem finding the Drive Roller zero

For the Z2100/Z3100/Z3200 Series this refers to old code 1st Edit. April 2007 manual 

Try the following:

• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller.
• If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.
• If problem persists - Requires Service Engineer

This error can occur because the printer has been dropped during transportation, causing structural damage. Before continuing with the 81:YZ troubleshooting, first look for structural damage. To identify the structural damage, look for the following three things:

• Consistent 81:YZ error codes
• Platen fingers rubbing on the roller surface, leaving black marks on there
• A gap on the platen beam.

Consider the following:

• Source of error could come from an error in any of the following systems: paper motor, disk encoder, cables or main electronics.
• Problem moving the carriage is most likely due to a paper jam/problem with paper advance.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If necessary open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction. 
• If problem persists - Requires Service Engineer

Back tension servo shutdown (roll feeding). 

For the Z2100/Z3100/Z3200 Series this refers to old code 1st Edit. April 2007 manual.

Try the following:

● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● If the problem persists, may require a Service Engineer.

Problem finding the Drive Roller zero.
Requires Service Engineer

Scan-axis shutdown/Carriage Servo shutdown - caused by problem moving the carriage, most likely due to a paper jam.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
• Reconnect the power cord and power ON the Printer.

If problem persists - Requires Service Engineer

Possible Paper Jam.   

For the Z2100/Z3100/Z3200 Series this refers to old code 1st Edit. April 2007 manual

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction. 
• Ensure that the media meets the printer specification.

If problem continues requires a Service Engineer.

Colour calibration Error.
Try the following: 

• Perform the Colour Sensor ESP (spectrophotometer) calibration.
• You must use glossy paper for this calibration. 

If problem persists - Requires Service Engineer

Unable to pressurize the Ink Delivery System. The ISS Motor does not move as expected

Try the following: 

Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If Problem persists - Requires Service Engineer.

Profiling algorithm failed. 

(For DJ Z2100/Z3100/Z3200 Series this refers to old code 1st Edit. April 2007 manual)

Try the following:
● Profiling failed due to a different error (not algorithm / data processing).
● Perform the Colour Sensor (ESP) calibration. You must use glossy paper for this calibration.

Requires a Service Engineer.

Colour calibration Error.

Try the following:

Profiling failed due to a different error (not algorithm / data processing).

Perform the Colour Sensor (ESP) calibration. You must use glossy paper for this calibration.

If the System Error continues call Service Engineer

(Refers to the old 1st ed. April 2007 manual for Designjet Z2100/Z3100/Z3200  )

Automatic backup print mode enabled. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Recover the printheads.
May require a Service Engineer if problems persist