Error Codes - Designjet T7100 42'' (A0) Printer (CQ105A)

(Colour) cartridge has expired. Replace the cartridge.

Insert a cartridge of the correct colour.

Replace the cartridge.

Insert the correct printhead.

Remove the incorrect printhead and insert a new printhead of the correct type (colour and number).
If issue continues, requires Service Engineer.

Remove the non-functional printhead and insert a new printhead.
If issue continues, requires Service Engineer.

Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead.
If issue continues, requires Service Engineer.

The printhead's warranty has ended, because of the length of time it has been in operation or because of the volume of ink used.

The printhead's warranty may be invalidated by the use of the wrong lind of ink.

Remove the subject ink cartridge and reinstall it in the printer. if the error persists, replace the subject ink cartridge. (where n = the subject ink cartridge number)
If the problem persists, requires Service Engineer.

The maintenance cartridge is not inserted correctly.
Open the maintenance cartridge door on the right side of the printer, make sure that the maintenance cartridge is correctly seated, and then close the door. If the problem persists, replace the maintenance cartridge. 
If the problem still persists it requires a Service Engineer. 

The file format is incorrect and the printer cannot process the job. Try the following remedies:
Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power lead then reconnect the power lead and turn on the printer. Make sure that the graphic language setting is correct. Resubmit the file to the printer.
Check that your printer firmware is upto date......If the problem persists you may need to call the Service Engineer .

Install the latest firmware release.
Requires a Service Engineer

The paper type specified in the file is incorrect and the printer cannot process the job

Try the following: Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer.
Change the paper type and resend the file to the printer

The job cannot be printed because it is password-protected.

Remove password protection and resend the job.

The file contains format errors or incorrect settings and the printer cannot process the job
Try the following: Ensure that the file format sent is supported by the printer. Turn off the printer using the switch at the rear, and disconnect the power cord. Reconnect the power cord and turn on the printer. Resend the file to the printer using the Embedded Web Server.

 Call service engineer if system error code continues

An input/output error has occurred with the network card. 

Service Engineer required. 

 Out of memory. data lost

Out of memory. data lost. In the HP-GL/2 and HP RTL driver, select the Advanced tab, Document options, Printer features, then enable the Send job as bitmap option before resubmitting the job.
If the problem persists, Service Engineer required. 

An error occurred when uploading the firmware update file. Try the following remedies:
Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect the power lead - then reconnect the power lead and turn on the printer.
Try again to upload the firmware update file to the printer.
If the problem persists, requires Service Engineer.

Hard Disk Drive out of space

Try the following:
● Turn the power off at the rear of the printer and disconnect the power cord. Reconnect the power cord and turn on the printer.
● Resend the file to the printer.
● Remove any unnecessary files from the Hard Disk Drive using the Web Server.

If the Resource Area is full. Please use the Hard Disc Recovery utility.

If the problem persists, Service Engineer required.  

An Embedded Web Server internal software error has occurred. try the following remedies:
Turn off the printer by using the Power button on the front panel and the power switch at the back of the printer, and then disconnect tyhe power lead - reconnect the power lead and turn on the printer.
Check that your printer firmware is up to date.
If the problem persists, requires Service Engineer.

Paper servo shutdown; possible paper jam

Open the printer window and make sure that there are no obstacles restricting the movement of the drive roller. if the paper has jammed and is restricting the movement of the drive roller, lift the paper load lever and clear the obstruction. 
If the problem persists, requires Service engineer.

Paper servo shutdown; possible paper jam

Power OFF and Restart the printer. Open the printer window and make sure that there are no obstacles restricting the movement of the drive roller. if the paper has jammed and is restricting the movement of the drive roller, lift the paper load lever and clear the obstruction. 

If the problem persists, requires Service engineer.

Scan-axis shutdown/Carriage Servo shutdown - caused by problem moving the carriage, most likely due to a paper jam.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
• Reconnect the power cord and power ON the Printer.

If problem persists - Requires Service Engineer

Restart the printer.
If the problem persists, requires Service Engineer.

Try again, 
If the problem persists, requires Service Engineer.

Clean the printheads.
If the problem persists, requires Service Engineer.

The image is too large for the paper or for the printer. Load larger paper if possible, or reduce the image size.

Restart the printer and try resending the job; if necessary, reduce the complexity of the job.

Load more paper.

The print job is unintelligible to the printer. try to recreate and resend it. 
If the problem persists, requires Service Engineer.

The paper type or print quality specified for the job is incorrect. Change the loaded paper type or the print settings.

Try sending the job again.

Restart the printer and try resending the job; if necessary, reduce the complexity of the job.

The cartridge is faulty; replace it.

The cartridge is out of ink; replace it. 

Remove and reinsert the same cartridge making sure it is correctly seated.

Make sure you have selected the correct firmware update file. Then try again to perform the update. 

Call service engineer if system error recurs.

The internal print files are not available in the printer. Load the internal print files through the Embedded Web Server.
If issue continues, requires Service Engineer.