*Digital monochrome Designjet*
-1 JetImage Software RIP
-1 No printer selected.
Select a printer. A printer must be configured in the application before trying to print.
-11 JetImage Software RIP
-11 The folder must be empty.
The folder must be empty (occurs during file browsing operations).
Corrective Action: Check that the folder is empty before deleting it.
-12 JetImage Software RIP
-12 Unable to delete the folder.
Unable to delete the folder (occurs during file browsing operations, typically if a folder is shared).
Corrective Action: Close all the applications and try again.
-13 JetImage Software RIP
-13 Unable to rename the folder.
Occurs during file browsing operations, usually due to a share issue.
-14 JetImage Software RIP
-14 Unable to reserve the scanner.
Check and see if any other application is using the scanner.
-16 JetImage Software RIP
-16 error reading the RIP gray balance file.
If current media profile specifies to use CSV-file in the RIP gray balance and the file is not found.
Corrective Action: Either disable the use of gray balance or attempt to create the file again.
-19 JetImage Software RIP
-19 When combining thick media handling (paper guide in extended position) with auto size detection, the size detection must be done separately by running a preview scan before the final copy or scan operation.
Corrective Action: Try the following: Run a preview scan before the final copy or scan operation. Perform the copy or scan to file instead
-2 JetImage Software RIP.
No media profile selected for current printer.
Either select OK and then run the operation with out the Media Profile. Or select Cancel and prepare a Media Profile before performing the operation.
-6 JetImage Software RIP
No scanner selected or selected scanner not present.
If the scanner was turned Off during application start-up.
Try the following: Check that the scanner is turned On. Check that the scanner is selected.
-9 JetImage Software RIP
-9 The currently selected printer is not installed in the system.
The windows printer driver for the currently selected printer is not found.
Try the following: Check that the printer driver is installed. Install the printer driver if not already installed.
00003 JetImage Software RIP
00003 Scanning invalid size of area requested for scanning.
Negative scan-width specified.
Corrective Action: Reselect the scan area and try again.
01003 JetImage Software RIP
01003 Error printing colorsheet.
Try the following: Check the printer to make sure it is switched On and connected to the scanner. Try printing a test print to make sure that the printer is working.
Call service engineer if system error code recurs.
01013 JetImage Software RIP
Error detecting index-mark.
Try restarting the system.
If the problem persists,Call service engineer
01014 JetImage Software RIP
01014 Sheet bad aligned.
Try the following: Reinsert the sheet, making sure that it is straight and at the right position. If the problem persists - Call service engineer
01015 JetImage Software RIP
01015 Error detecting left margin.
Try the following:Try reinserting the sheet. If the problem persists - Call service engineer
01016 JetImage Software RIP
01016 Error detecting right margin.
Try the following: Try reinserting the sheet. If the problem persists-Call service engineer
01017 JetImage Software RIP
01017 Error reading colorsheet. The end of the sheet is reached before expected.
Check that the correct colorsheet is being used.
01018 JetImage Software RIP
01018 The Close Loop Calibration (CLC) has been aborted.
The user has cancelled the color map operation.
01019 JetImage Software RIP
01019 Wrong insert position. The sheet has been inserted in the wrong position.
Try the following: Reinsert the sheet, making sure that it is at the right position.
If the problem persists, view the scandump.tif file for further diagnosis.
Call service engineer
01020 JetImage Software RIP
01020 Can’t find top of sheet.
Reinsert the sheet, making sure that it is at the right position.
01021 JetImage Software RIP
01021 Can’t find bottom of sheet.
Reinsert the sheet, making sure that it is at the right position.
01022 JetImage Software RIP
01022 Does not correspond to this version or clc.dll.
Install the correct version of the language resource dll.
02 JetImage Software RIP
02 Invalid scan coordinates. The paper frame was placed fully outside the scan image.
Try repositioning the paper frame so that it covers some of the scannable area.
02004 JetImage Software RIP
02004 Unable to open device for reading.
Check that the device (file) is available.
02005 JetImage Software RIP
02005 Unable to open the device for writing.
Check that the device (file or printer) is available.
02006 JetImage Software RIP
02006 Unable to read from the device.
Try the operation again.
02007 JetImage Software RIP
02007 Unable to write to the device.
Try the operation again.
02013 Jetimage Software RIP
02013 Destination already exists.
Try the operation again with a different file name.
03008 JetImage Software RIP
03008 Device not available. Scanner not found.
Try the following:
Check that the scanner is turned On. Check the connection to the scanner.
06 JetImage Software RIP
06 Not enough disk space for spool file.
Make sure that the environment TEMP (or secondary TMP) points to a folder with plenty of space.
08 JetImage Software RIP
08 The scanner is currently on standby. Please press the soft power button on the scanner to activate it.
Press the soft power button on the scanner to activate it.
08-147 - Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = Flashes 3 times. Error related to the switch setting on the Operators Panel.
Check the ID switch settings on the Operators Panel: – For HP Designjet copier cc800ps: 00011000 (0=OFF, 1=ON).
For HP Designjet 815mfp: 00011011 (0=OFF, 1=ON) – For HP Designjet scanner 4200: 00100101 (0=OFF, 1=ON).
Check that the Operators Panel is correctly connected.
The Operators Panel is faulty if this is the case then requires a Service Engineer.
08-149 - Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = Flashes 5 times. Error related to the Smart Card.
Check that the Smart Card is valid for this scanner. Check that the Smart Card Reader is correctly connected to the Controller Board.
Check that the Smart Card is correctly inserted. requires a Service Engineer.
08-208 - Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = Flashes 5 times. Error related to the Smart Card.
Check that the Smart Card is valid for this scanner. Check that the Smart Card Reader is correctly connected to the Controller Board.
Check that the Smart Card is correctly inserted. if problem persists - requires a Service Engineer.
13496 Jetimage Software RIP
13496 The scanner is initializing or warming up.
This happens if you try to scan too quickly after powering On the scanner. Wait a short while and then try scanning again.
17977 JetImage Software RIP
17977 Media is present in scanner, but command was aborted by user.
Problem Description: User interfered with the scanner.
Try the operation again.
17980 JetImage Software RIP
17980 Paper jam.
Check rollers and mechanical paper detectors for any paper jam. Once paper jam is cleared, try the operation again.
30-140 - Operating Panel
Diagnostic = Flashing, Wait = Flashes once, Ready = OFF. Correction of Camera A failed.
Make sure that the Glass Plate and the White Background Plate are clean. Check the lamp to make sure that it is working.
These may be cleaned with a damp micro-fibre cleaning cloth. (do not use solvent)
If this has not resolved the problem then a Service Engineer is needed.
30-141 - Operating Panel
Diagnostic = Flashing, Wait = Flashes twice, Ready = OFF. Correction of Camera B failed.
Make sure that the Glass Plate and the White Background Plate are clean.These may be cleaned with a damp micro-fibre cleaning cloth. (do not use solvent) Check the lamp to make sure that it is working.
If this has not resolved the problem then a Service Engineer is needed.
32-144 - Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = OFF. Stitching failed (it has not been possible for the processor to detect one and only one image of the stitching wire in the scanned input).
Make sure that the Glass Plate and the White Background Plate are clean. (Do not use solvent) These may be cleaned with a damp micro-fibre cleaning cloth.
If this has not resolved the problem then a Service Engineer is needed.
40-84 - Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = Flashes twice. The connectors to the cameras are in the wrong position.
A Service Engineer is required.
40-xxx - Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = Flashes twice. Error on Camera Board.
A Service Engineer is required to run further diagnostic tests to verify the faulty component.
50-100 to 50-214 - Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = Flashes once. Firmware related error.
This problem requires a Service Engineer.
50-xxx (17 to 28, 51 to 81 and 90 to 99) - Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = Flashes once. Error on the Main Electronics Board.
This problem requires a Service Engineer.
60-xxx (29 to 34, 82, 83) Operating Panel
Diagnostic = Flashing, Wait = OFF, Ready = Flashes 4 times. The touch screen does not detect the Scanner.
Requires a Service Engineer.
BIOS ROM checksum error - system halted - Touch Screen error
Error during initialization.
Reboot the system and enter the BIOS setting. Load "Setup Default" and save the BIOS setting.
Call service engineer
CMOS battery failed
CMOS battery failed.
The battery life is approximately 3 years before it requires replacement.
Call service engineer to replace CMOS battery.
CMOS checksum error - defaults loaded - Touch Screen error
Error detected in the CMOS.
Reboot the system.
Call service engineer
Display switch is set incorrectly - Touch Screen error
Problem encountered with the Touch Screen.
Connect the Touch Screen to a CRT Monitor and check the resolution setting for the display. If the CRT Monitor is working well then it seems there is an LCD problem.
Requires a Service engineer.
Floppy disk(s) fail (40) / (80) - Touch Screen error
Floppy disk(s) fail (40)/ (80). No Floppy Disk detected.
Try the following: Check if the Floppy Disk Drive cable is connected correctly, reconnect the cable if necessary.
Call service engineer
Hard Disk install failure - Touch Screen error
Hard Disk install failure. No Hard Disk detected, error related to Hard Disk Drive.
Call service engineer
Keyboard error or no keyboard present - Touchscreen error
Keyboard error or no keyboard present. No keyboard has been detected.
Try the following: Check if the Keyboard is connected correctly. Reconnect the cable if necessary. Replace the Keyboard if all else fails
Memory test fail - Touch Screen error
Memory test fail.
Requires a Service Engineer.
Primary master hard disk fail - Touch Screen error
Primary master hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.
Call service engineer
Primary slave hard disk fail - Touch Screen error
Primary slave hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.
Call service engineer
Secondary master hard disk fail
Secondary master hard disk fail No Hard Disk detected, error related to Hard Disk Drive.
Call service engineer
Secondary slave hard disk fail - Touch Screen error
Secondary slave hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.
Call service engineer
The driver is not ready (CD-ROM) - Touch Screen error
The system cannot read from the CD-ROM drive.
Eject the CD currently in the CD-ROM drive and place it into a different CD-ROM drive. Can the CD be read in the other CD-ROM drive?
If Yes: Requires a Service Engineer.
If No: Replace the CD, it could be damaged.
The driver is not ready (FDD) Touch Screen error
The driver is not ready - The system cannot read from the Floppy Disk Drive (FDD).
Try the following: Eject the Floppy Disk currently in the FDD and place it into a different FDD. Can the CD be read in the other FDD? – If Yes: Replace the Floppy Disk Drive (P/N Q1278-60035). – If No: Replace the Floppy Disk, it could be damaged.