Error Codes - Designjet 750C Plus 36'' (A0) Printer - Model B (C4709B)

Firmware error. 
If problem continues then requires a Service Engineer.

Window sensor circuitry not operating correctly. 
Check the windows sensor switch. If problem continues then requires a Service Engineer.

ROM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

DRAM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Swath RAM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

EEROM test failure.  Relates to Main PCA.
Power OFF, wait for 20 seconds and then Power ON. 

If problem continues then requires a Service Engineer.

Pen interface ASIC test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Failed communications between the carriage and the main processors.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Carriage ASIC test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer

Pen interface ASIC and carriage ASIC link test failure.

Call service engineer

Error writing to carriage ASIC.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Error detected in X-axis servo feedback loop.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Error detected in Y-axis servo feedback loop.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Defective PostScript SIMM.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Primer motor/sensor initialise failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

RS 232 C data overflow.
Check the handshake settings in the software application configuration.  If problem continues then requires a Service Engineer.

Memory fragmentation error.
Turn Queueing OFF in the front panel. If problem continues then requires a Service Engineer.

Memory fragmentation error.
Turn Queueing OFF in the front panel. If problem continues then requires a Service Engineer

Firmware error related in most cases to the PostScript process (x = values 0 - 9 hex).  
Possible defective PostScript SIMM. If problem continues then requires a Service Engineer.

Excess friction in pen capping assembly.
Check the sled movement in the service station, simulating the entering operation of parking the Carriage
If problem continues then requires a Service Engineer.

The MIO card does not support the MIO 6 protocol. Cards with version 5 or below cannot be used with this plotter. Version 5.1 cards behave as expected but do not support PML instructions. 
If problem continues then requires a Service Engineer to install the latest version of the MIO card..

MIO interface error. 
If a MIO is installed check the MIO setup. If problem continues then requires a Service Engineer.

MIO system error.
If problem continues then requires a Service Engineer.

Problem with Pen Voltage Control. 
Replace the cartridges. If problem continues then requires a Service Engineer

Problem with Pen Voltage Control. 
Replace the Carriage PCA - requires a Service Engineer

Mark position not found.
If problem continues then requires a Service Engineer.

Bad ambient temperature read.
Replace the cartridges. If problem continues then requires a Service Engineer.

Unable to calibrate Drop Detect location.
"H" indicates the failed cartridge. 
H=1 = Black Cartridge
H=2 = Cyan Cartridge 
H=3 = Magenta Cartridge 
H=4 = Yellow Cartridge Replace the cartridge indicated.

Calibrated offset value for the BLACK pen was too large. The location of the BLACK pen was found during drop detection calibration but was not the correct location relative to the drop detect sensor.  
Replace cartridge. If problem continues then requires a Service Engineer.

Calibrated offset value for the CYAN pen was too large. The location of the CYAN pen was found during drop detection calibration but was not the correct location relative to the drop detect sensor.
Replace cartridge. If problem continues then requires a Service Engineer.

Calibrated offset value for the MAGENTA pen was too large. The location of the MAGENTA pen was found during drop detection calibration but was not the correct location relative to the drop detect sensor.
Replace cartridge. If problem continues then requires a Service Engineer.

Calibrated offset value for the YELLOW pen was too large. The location of the YELLOW pen was found during drop detection calibration but was not the correct location relative to the drop detect sensor. 
Replace cartridge. If problem continues then requires a Service Engineer.

False drops detected during power on. 
If problem continues then requires a Service Engineer.

One of the Drop detection errors has occured - or - during the Drop Detection no drop was detected. Pen checking is set to OFF. 
If problem continues then requires a Service Engineer to troubleshoot.

The Drop Detect status signal indicates a bad drop detector. 
 If problem continues then requires a Service Engineer.

Firmware error.
Call service engineer

PostScript error.
If problem continues then requires a Service Engineer.

The plotter experienced an internal alignment failure.
The window was lifted, or the front panel was used to perform some other action while pen alignment was proceeding. Press the "Down" arrow button to continue. Re- run Pen alignment.

An error was detected during calibration and as a result the calibration plot could not be measured.
Press the "Down" arrow button to continue then reload the calibration plot. Follow front panel instructions.

Plotter could not find the edge of the media during the loading procedure using the optical sensor on the carriage.

• Note which carriage side failed (left or right).
• Check the leading edge of the media for unevenness; cut a straight edge if necessary and reload.
• Be sure to position the right edge along the perforated line on the entry platen when loading.
• Remove any ink deposits on the Drive roller. Ink deposits are reflective and can give false indications for detecting Media edges.
• Check the line sensor.

If error code recurs call Service Engineer

The cutting carriage is not pushed all the way to the right. Check the drop detector and cable sensors.
Media was inserted with the lever up. Lower the lever and reinsert the media.

The lever on the right side of the plotter was lifted while the plotter was busy.
 Lower lever to continue.

Media loaded for accuracy calibration or pen alignment is too small.
Reload appropriate Media of the correct size.

The modular interface is configured incorrectly.
Press the ENTER button to clear the front panel display. Recheck the MIO configuration settings.

The modular interface is configured incorrectly. 
Press the ENTER button to clear the message from the front panel display. Check the handshake settings in the plotter’s front panel, in the hardware configuration, and in the application software configuration. Adjust the settings as needed to ensure compatibility.

The flow of data from the application software to the plotter was prematurely stopped (for example, by switching the computer off before all of the data was sent).
Press the ENTER button to clear the message from the front panel display.

Roll is mispositioned.

• Unload roll media.
• Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core.
• Reload media with the right edge no more than 0.2 inches (0.5 cm) from the perforated line on the entry platen.
• Remove any ink deposits on the drive roller. Ink deposits are reflective and can give false indications for detecting media edges.

Sheet is mispositioned.
Remove the sheet and reload it with the right edge  no more than 0.2 inches (0.5)cm) from the perforated line on the entry platen.

The current plot is too large for the plotters buffer.
Additional memory must be installed to plot drawing.

Call service engineer if required

An attempt to load media was made while the media load lever at the right of the plotter was raised.
Remove the media, lower the lever and reload with the lever down.

Roll media is misaligned.

• Unload roll media.
• Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core.
• Reload making sure that the left/right media edges are flush with the left/right edges of the roll.

The RS 232 interface is configured incorrectly.

• Press the ENTER button to clear the message.
• Check the baud rate and parity settings on the front panel , in the hardware configuration and in the software application configuration.
• Adjust the settings as required to ensure compatibility.

This error can also indicate a framing error caused by the wrong number of start/stop bits sent or the wrong data word length.

• The plotter expects 1 start bit, 7 data bits, 1 parity bit and 1 stop bit. 

Call service engineer if required

The RS 232 interface is configured incorrectly.

• Press the ENTER button to clear the message. 
• Check the handshake settings in the plotter’s front panel, in the hardware configuration, and in the application software configuration. 
• Adjust the settings as required to ensure compatibility.

May require a Service Engineer as you cannot change the handshake setting in the plotters front panel.

Pen checking is ON and an error has been detected.
Pres the UP ARROW button if you want to service the cartridges (replace or reseat) Press the DOWN ARROW button if you want to continue without servicing the pens.

Pen checking is OFF and one of the cartridges is overheated.
Replace the cartridge.

The ROM SIMM firmware is not recognised.

A Service Engineer may be required.

Sheet misaligned.  Reload sheet.

Remove it and reload it so that the left/right edges being loaded into the plotter are square.  The edge must be straight.

A servo shutdown has occured in the Y-axis. The cartridge carriage cannot move. The plotter may be jammed with media.

Switch the plotter OFF. Check the pen path and clear if necessary. If the error code persists call service engineer to troubleshoot.

A servo shutdown has occured in the X- axis. The drive roller cannot move or the roll feed spindle cannot freely rotate.The plotter may be jammed with media.

Switch the plotter OFF. Check the mediapath and clear if necessary. If the problem persists requires a Service Engineer to troubleshoot.

An internal error has occured and a multi-character alpha-numeric code is displayed. Turn the plotter OFF and then ON again to clear the error message.

You have loaded one or more incompatible cartridges. Replace the cartridges with those appropriate for this plotter