*Accurate, consistent colour reproduction at impressive speed*
000D8 XXXXXXXX
Firmware error.
If problem continues then requires a Service Engineer.
010001
Window sensor circuitry not operating correctly.
Check the windows sensor switch. If problem continues then requires a Service Engineer.
010020
ROM test failure.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010021
DRAM test failure.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010022
Swath RAM test failure.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010023
EEROM test failure. Relates to Main PCA.
Power OFF, wait for 20 seconds and then Power ON.
If problem continues then requires a Service Engineer.
010024
Pen interface ASIC test failure.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010030
Failed communications between the carriage and the main processors.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010032
Carriage ASIC test failure.
Power OFF and then Power ON. If problem continues then requires a Service Engineer
010033
Pen interface ASIC and carriage ASIC link test failure.
Call service engineer
010034
Error writing to carriage ASIC.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010040
Error detected in X-axis servo feedback loop.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010041
Error detected in Y-axis servo feedback loop.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010050
Defective PostScript SIMM.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010060
Primer motor/sensor initialise failure.
Power OFF and then Power ON. If problem continues then requires a Service Engineer.
010080
RS 232 C data overflow.
Check the handshake settings in the software application configuration. If problem continues then requires a Service Engineer.
020001
Memory fragmentation error.
Turn Queueing OFF in the front panel. If problem continues then requires a Service Engineer.
020002
Memory fragmentation error.
Turn Queueing OFF in the front panel. If problem continues then requires a Service Engineer
02002x
Firmware error related in most cases to the PostScript process (x = values 0 - 9 hex).
Possible defective PostScript SIMM. If problem continues then requires a Service Engineer.
030010
Excess friction in pen capping assembly.
Check the sled movement in the service station, simulating the entering operation of parking the Carriage
If problem continues then requires a Service Engineer.
040601
The MIO card does not support the MIO 6 protocol. Cards with version 5 or below cannot be used with this plotter. Version 5.1 cards behave as expected but do not support PML instructions.
If problem continues then requires a Service Engineer to install the latest version of the MIO card..
04xxxx
MIO interface error.
If a MIO is installed check the MIO setup. If problem continues then requires a Service Engineer.
05xxxx
MIO system error.
If problem continues then requires a Service Engineer.
060308
Problem with Pen Voltage Control.
Replace the cartridges. If problem continues then requires a Service Engineer
060309
Problem with Pen Voltage Control.
Replace the Carriage PCA - requires a Service Engineer
06030A
Mark position not found.
If problem continues then requires a Service Engineer.
06030B
Bad ambient temperature read.
Replace the cartridges. If problem continues then requires a Service Engineer.
070000 H
Unable to calibrate Drop Detect location.
"H" indicates the failed cartridge.
H=1 = Black Cartridge
H=2 = Cyan Cartridge
H=3 = Magenta Cartridge
H=4 = Yellow Cartridge Replace the cartridge indicated.
070005
Calibrated offset value for the BLACK pen was too large. The location of the BLACK pen was found during drop detection calibration but was not the correct location relative to the drop detect sensor.
Replace cartridge. If problem continues then requires a Service Engineer.
070006
Calibrated offset value for the CYAN pen was too large. The location of the CYAN pen was found during drop detection calibration but was not the correct location relative to the drop detect sensor.
Replace cartridge. If problem continues then requires a Service Engineer.
070007
Calibrated offset value for the MAGENTA pen was too large. The location of the MAGENTA pen was found during drop detection calibration but was not the correct location relative to the drop detect sensor.
Replace cartridge. If problem continues then requires a Service Engineer.
070008
Calibrated offset value for the YELLOW pen was too large. The location of the YELLOW pen was found during drop detection calibration but was not the correct location relative to the drop detect sensor.
Replace cartridge. If problem continues then requires a Service Engineer.
070010
False drops detected during power on.
If problem continues then requires a Service Engineer.
070020
One of the Drop detection errors has occured - or - during the Drop Detection no drop was detected. Pen checking is set to OFF.
If problem continues then requires a Service Engineer to troubleshoot.
070030
The Drop Detect status signal indicates a bad drop detector.
If problem continues then requires a Service Engineer.
070100
Firmware error.
Call service engineer
080001
PostScript error.
If problem continues then requires a Service Engineer.
Alignment Error Continue
The plotter experienced an internal alignment failure.
The window was lifted, or the front panel was used to perform some other action while pen alignment was proceeding. Press the "Down" arrow button to continue. Re- run Pen alignment.
Calibrate Error Continue
An error was detected during calibration and as a result the calibration plot could not be measured.
Press the "Down" arrow button to continue then reload the calibration plot. Follow front panel instructions.
Edge not found reload media.
Plotter could not find the edge of the media during the loading procedure using the optical sensor on the carriage.
- Note which carriage side failed (left or right).
- Check the leading edge of the media for unevenness; cut a straight edge if necessary and reload.
- Be sure to position the right edge along the perforated line on the entry platen when loading.
- Remove any ink deposits on the Drive roller. Ink deposits are reflective and can give false indications for detecting Media edges.
- Check the line sensor.
If error code recurs call Service Engineer
Load Error remove media.
The cutting carriage is not pushed all the way to the right. Check the drop detector and cable sensors.
Media was inserted with the lever up. Lower the lever and reinsert the media.
Lower lever to continue.
The lever on the right side of the plotter was lifted while the plotter was busy.
Lower lever to continue.
Media too small.
Media loaded for accuracy calibration or pen alignment is too small.
Reload appropriate Media of the correct size.
MIO data error.
The modular interface is configured incorrectly.
Press the ENTER button to clear the front panel display. Recheck the MIO configuration settings.
MIO error Handshake
The modular interface is configured incorrectly.
Press the ENTER button to clear the message from the front panel display. Check the handshake settings in the plotter’s front panel, in the hardware configuration, and in the application software configuration. Adjust the settings as needed to ensure compatibility.
MIO error, Comm break.
The flow of data from the application software to the plotter was prematurely stopped (for example, by switching the computer off before all of the data was sent).
Press the ENTER button to clear the message from the front panel display.
Mispositioned Reload roll
Roll is mispositioned.
- Unload roll media.
- Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core.
- Reload media with the right edge no more than 0.2 inches (0.5 cm) from the perforated line on the entry platen.
- Remove any ink deposits on the drive roller. Ink deposits are reflective and can give false indications for detecting media edges.
Mispositioned, reload sheet.
Sheet is mispositioned.
Remove the sheet and reload it with the right edge no more than 0.2 inches (0.5)cm) from the perforated line on the entry platen.
OUt of Memory Data was lost.
The current plot is too large for the plotters buffer.
Additional memory must be installed to plot drawing.
Call service engineer if required
Remove media lower lever.
An attempt to load media was made while the media load lever at the right of the plotter was raised.
Remove the media, lower the lever and reload with the lever down.
Roll misaligned Reload roll.
Roll media is misaligned.
- Unload roll media.
- Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core.
- Reload making sure that the left/right media edges are flush with the left/right edges of the roll.
RS 232 error Baud, parity.
The RS 232 interface is configured incorrectly.
- Press the ENTER button to clear the message.
- Check the baud rate and parity settings on the front panel , in the hardware configuration and in the software application configuration.
- Adjust the settings as required to ensure compatibility.
This error can also indicate a framing error caused by the wrong number of start/stop bits sent or the wrong data word length.
- The plotter expects 1 start bit, 7 data bits, 1 parity bit and 1 stop bit.
Call service engineer if required
RS 232 error Handshake.
The RS 232 interface is configured incorrectly.
- Press the ENTER button to clear the message.
- Check the handshake settings in the plotter’s front panel, in the hardware configuration, and in the application software configuration.
- Adjust the settings as required to ensure compatibility.
May require a Service Engineer as you cannot change the handshake setting in the plotters front panel.
Service Pens Continue
Pen checking is ON and an error has been detected.
Pres the UP ARROW button if you want to service the cartridges (replace or reseat) Press the DOWN ARROW button if you want to continue without servicing the pens.
Pen checking is OFF and one of the cartridges is overheated.
Replace the cartridge.
Servo Processor Initialised.
The ROM SIMM firmware is not recognised.
A Service Engineer may be required.
Sheet misaligned.
Sheet misaligned. Reload sheet.
Remove it and reload it so that the left/right edges being loaded into the plotter are square. The edge must be straight.
Switch Power OFF. Check cartridge path.
A servo shutdown has occured in the Y-axis. The cartridge carriage cannot move. The plotter may be jammed with media.
Switch the plotter OFF. Check the pen path and clear if necessary. If the error code persists call service engineer to troubleshoot.
Switch Power OFF. Check media path
A servo shutdown has occured in the X- axis. The drive roller cannot move or the roll feed spindle cannot freely rotate.The plotter may be jammed with media.
Switch the plotter OFF. Check the mediapath and clear if necessary. If the problem persists requires a Service Engineer to troubleshoot.
System Error. XXXXXX
An internal error has occured and a multi-character alpha-numeric code is displayed. Turn the plotter OFF and then ON again to clear the error message.
Wrong Cartridge Type
You have loaded one or more incompatible cartridges. Replace the cartridges with those appropriate for this plotter