Error Codes - Designjet 650C 24'' (A1) Printer - Model A (C2858A)

Window sensor circuitry not operating correctly. 
Check the windows sensor switch. If problem continues then requires a Service Engineer.

Bail sensor indicates the bail is up when it should be down. 
Requires a Service Engineer.

Bail sensor indicates the bail is down when it should be up. 
Requires a Service Engineer.

Bail is falling down (missing the detent).
Requires a Service Engineer.

ROM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

DRAM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Swath RAM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

EEROM test failure.  Relates to Main PCA.
Power OFF, wait for 20 seconds and then Power ON. 

If problem continues then requires a Service Engineer.

Pen interface ASIC test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Communication failure between the main and servo processors. Communication occurs through the processor support ASIC.
 Requires a Service Engineer.

Servo interrupts not occuring or not reaching the main processor through the processor support ASCI.
 Requires a Service Engineer.

Error in servo drive calculations.
 Requires a Service Engineer.

EEROM Checksum failure.
Turn the printer Off wait for 20 seconds and turn the printer back ON.

If problem persists Requires a Service Engineer.

EEROM Write failure.
Turn the printer OFF and ON again from the rear rear of the printer.

If problem persists requires a Service Engineer.

RS-232-C  loopback test failure.
 
Requires a Service Engineer.

Centronics test failure.

Requires a Service Engineer.

Servo processor communication error.
 
Requires a Service Engineer.

DRAM test failure.

Requires a Service Engineer.

Failed communications between the carriage and main processors.
For all 01003X codes, check trailing cable connections 
Requires a Service Engineer.

Failed communications between the carriage and main processors.
For all 01003X codes, check trailing cable connections - Requires a Service Engineer.

Carriage ASIC test failure.
For all 01003X codes, check trailing cable connections 
Requires a Service Engineer.

Pen interface ASIC and carriage ASIC link test failure.
For all 01003X codes, check trailing cable connections  
Requires a Service Engineer.

Error detected in X-axis servo feedback loop.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Error detected in Y-axis servo feedback loop.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

Uppermost SIMM indicates a failure.
Replace uppermost SIMM. - Requires a Service Engineer.

Next to uppermost SIMM indicates a failure.
Replace next to uppermost SIMM. - Requires a Service Engineer.

Both upper and lower SIMMs indicate a failure.
Replace both upper and lower SIMMs. 
Requires a Service Engineer.

RS-232-C data overflow.
Data byte was not read before another was entered into the UART. = Requires a Service Engineer.

Firmware problem. Bad EPROMS.
For all 2XXXX errors, Note conditions before the error occurred. Include system configuration in the report. 
Requires a Service Engineer.

Firmware problem. Bad EPROMS.
For all 2XXXX errors, Note conditions before the error occurred. Include system configuration in the report. 
Requires a Service Engineer.

X-axis shutdown.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

Y-axis shutdown.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

Y-axis friction too high.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

Y-axis failure.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

Excess friction in pen capping assembly.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

MIO interface error. 
If a MIO is installed check the MIO setup. If problem continues then requires a Service Engineer.

Plotter system errors found.
MIO problem is indicated. - Requires a Service Engineer.

Line sensor LED not bright enough. 
The optical sensor on the carriage has failed to locate lines drawn during the pen calibration routine. Reduce the ambient light. If the media is not clean and reflective, change the media. If the lines are faint, replace the pens. Clean lenses. 
Requires a Service Engineer.

Large final residual correction.
The optical sensor on the carriage has failed to locate lines drawn during the pen calibration routine. Reduce the ambient light. If the media is not clean and reflective, change the media. If the lines are faint, replace the pens. Clean lenses. 
Requires a Service Engineer.

Could not calibrate for the drop detect sensor location.
Check that the sensor and the sensor housing are properly aligned.
Check that the service station cover is correctly seated over the sensor housing.
Check that the sensor housing opening is clear of obstructions.
If problem continues requires a Service Engineer.

Firmware error.
If problem continues requires a Service Engineer.

The plotter experienced an internal alignment failure.
The window was lifted, or the front panel was used to perform some other action while pen alignment was proceeding. Press the "Down" arrow button to continue. Re- run Pen alignment.

An error was detected during calibration and as a result the calibration plot could not be measured.
Press the "Down" arrow button to continue then reload the calibration plot. Follow front panel instructions.

Plotter could not find the edge of the media during the loading procedure using the optical sensor on the carriage.

• Note which carriage side failed (left or right).
• Check the leading edge of the media for unevenness; cut a straight edge if necessary and reload.
• Be sure to position the right edge along the perforated line on the entry platen when loading.
• Remove any ink deposits on the Drive roller. Ink deposits are reflective and can give false indications for detecting Media edges.
• Check the line sensor.

If error code recurs call Service Engineer

The bail sensor did not properly detect the bail position. 
Check for an obstruction under the bail or bail flag, or if the cutting carriage is not pushed all the way to the right. - You may need an engineer to troubleshoot further if error code persists.

The lever on the right side of the plotter was lifted while the plotter was busy.
 Lower lever to continue.

Media loaded for accuracy calibration or pen alignment is too small.
Reload appropriate Media of the correct size.

The modular interface is configured incorrectly.
Press the ENTER button to clear the front panel display. Recheck the MIO configuration settings.

The modular interface is configured incorrectly. 
Press the ENTER button to clear the message from the front panel display. Check the handshake settings in the plotter’s front panel, in the hardware configuration, and in the application software configuration. Adjust the settings as needed to ensure compatibility.

The flow of data from the application software to the plotter was prematurely stopped (for example, by switching the computer off before all of the data was sent).
Press the ENTER button to clear the message from the front panel display.

Roll is mispositioned.

• Unload roll media.
• Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core.
• Reload media with the right edge no more than 0.2 inches (0.5 cm) from the perforated line on the entry platen.
• Remove any ink deposits on the drive roller. Ink deposits are reflective and can give false indications for detecting media edges.

Sheet is mispositioned.
Remove the sheet and reload it with the right edge  no more than 0.2 inches (0.5)cm) from the perforated line on the entry platen.

The current plot is too large for the plotters buffer.
Additional memory must be installed to plot drawing.

Call service engineer if required

Pen checking is ON and an error has been detected. 
Press the UP ARROW if you want to load the pen. Press the DOWN ARROW if you want to continue without loading the pen.

An attempt to load media was made while the media load lever at the right of the plotter was raised.
Remove the media, lower the lever and reload with the lever down.

Roll media is misaligned.

• Unload roll media.
• Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core.
• Reload making sure that the left/right media edges are flush with the left/right edges of the roll.

The RS 232 interface is configured incorrectly.

• Press the ENTER button to clear the message.
• Check the baud rate and parity settings on the front panel , in the hardware configuration and in the software application configuration.
• Adjust the settings as required to ensure compatibility.

This error can also indicate a framing error caused by the wrong number of start/stop bits sent or the wrong data word length.

• The plotter expects 1 start bit, 7 data bits, 1 parity bit and 1 stop bit. 

Call service engineer if required

The RS 232 interface is configured incorrectly.

• Press the ENTER button to clear the message. 
• Check the handshake settings in the plotter’s front panel, in the hardware configuration, and in the application software configuration. 
• Adjust the settings as required to ensure compatibility.

May require a Service Engineer as you cannot change the handshake setting in the plotters front panel.

Sheet misaligned.  Reload sheet.

Remove it and reload it so that the left/right edges being loaded into the plotter are square.  The edge must be straight.

Switch power off Check media path 
A servo shutdown has occurred in the X-axis. The drive roller cannot move or the roll feed spindle cannot freely rotate. The plotter may be jammed with media. Switch the plotter’s power OFF. Check the media path and clear it if necessary.
Call service engineer if required for further troubleshooting

A servo shutdown has occurred in the Y-axis. The pen carriage cannot move. The plotter may be jammed with media. Switch the plotter’s power OFF. Check the pen path and clear if necessary. If necessary, troubleshoot the Y-axis mechanics and circuitry. - requires Service engineer