Error Codes - Designjet 4520 Scanner (CM770A)

-1 No printer selected. 
Select a printer. A printer must be configured in the application before trying to print.

-11 The folder must be empty.  
The folder must be empty (occurs during file browsing operations).
Corrective Action: Check that the folder is empty before deleting it.

-12 Unable to delete the folder. 
Unable to delete the folder (occurs during file browsing operations, typically if a folder is shared).
Corrective Action: Close all the applications and try again.

-13 Unable to rename the folder.  
Occurs during file browsing operations, usually due to a share issue.

-14 Unable to reserve the scanner.
Check and see if any other application is using the scanner.

-16 error reading the RIP gray balance file. 
If current media profile specifies to use CSV-file in the RIP gray balance and the file is not found.
Corrective Action: Either disable the use of gray balance or attempt to create the file again.

-19 When combining thick media handling (paper guide in extended position) with auto size detection, the size detection must be done separately by running a preview scan before the final copy or scan operation. 
Corrective Action: Try the following:  Run a preview scan before the final copy or scan operation.  Perform the copy or scan to file instead

-2 No media profile selected for current printer.
Prepare a Media Profile before performing the operation.

No scanner selected or selected scanner not present.
If the scanner was turned Off during application start-up.

Try the following: Check that the scanner is turned On.  Check that the scanner is selected.

-9 The currently selected printer is not installed in the system.  
The windows printer driver for the currently selected printer is not found.
Try the following: Check that the printer driver is installed.  Install the printer driver if not already installed.

00003 Scanning invalid size of area requested for scanning.   
Negative scan-width specified.
Corrective Action: Reselect the scan area and try again.

Problem with the PrintMech PCA.

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer.
• NOTE: Even though you can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.
• If the System Error continues requires a Service Engineer.

01003 Error printing colorsheet.
Try the following: Check the printer to make sure it is switched On and connected to the scanner.  Try printing a test print to make sure that the printer is working. 

Call service engineer if system error code recurs.

Error detecting index-mark. 
Try restarting the system. 
If the problem persists,Call service engineer

01014 Sheet bad aligned.
Try the following: Reinsert the sheet, making sure that it is straight and at the right position.  If the problem persists - Call service engineer

01015 Error detecting left margin.
Try the following:Try reinserting the sheet. If the problem persists - Call service engineer

01016 Error detecting right margin.
Try the following: Try reinserting the sheet.  If the problem persists-Call service engineer

01017 Error reading colorsheet. The end of the sheet is reached before expected.

Check that the correct colorsheet is being used.

01018 The Close Loop Calibration (CLC) has been aborted. 
The user has cancelled the color map operation.

01019 Wrong insert position. The sheet has been inserted in the wrong position.
Try the following: Reinsert the sheet, making sure that it is at the right position.

If the problem persists, view the scandump.tif file for further diagnosis.

Call service engineer

01020  Can’t find top of sheet.  
Reinsert the sheet, making sure that it is at the right position.

01021 Can’t find bottom of sheet.
Reinsert the sheet, making sure that it is at the right position.

01022 Does not correspond to this version or clc.dll. 
Install the correct version of the language resource dll.

02 Invalid scan coordinates. The paper frame was placed fully outside the scan image. 
Try repositioning the paper frame so that it covers some of the scannable area.

Problem with the Carriage PCA. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Trailing Cable is not damaged.

• If the System Error continues requires a Service Engineer.

02004 Unable to open device for reading.
Check that the device (file) is available.

02005 Unable to open the device for writing. 
Check that the device (file or printer) is available.

02006 Unable to read from the device.
Try the operation again.

02007 Unable to write to the device. 
Try the operation again.

02013 Destination already exists. 
Try the operation again with a different file name.

03008 Device not available. Scanner not found.
Try the following:

Check that the scanner is turned On.  Check the connection to the scanner.

Problem with the Power Supply Unit.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. 

• If the System Error continues requires a Service Engineer.

06 Not enough disk space for spool file.  
Make sure that the environment TEMP (or secondary TMP) points to a folder with plenty of space.

NVM file has bad CRC. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

Main NVM failure - not detected, read/write failed or readback error. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

08 The scanner is currently on standby. Please press the soft power button on the scanner to activate it. 
Press the soft power button on the scanner to activate it.

Problem with the Front Panel/Front Panel cannot be detected.

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

The media is currently being loaded by the scanner.
Retry the operation when the media has been loaded.

The media is currently being positioned by the scanner.
Retry the operation when the media has been positioned.

There is a paper jam.
Manually reload the media.

The scanner cannot reverse the media while the ATAC system is in the extended position.  
Manually reload the media.

The scanner is calibrating.  
Retry the operation when the scanner has finished calibrating.

Unable to communicate with the scanner. 
Ensure a secure cable connection between the Panel PC and the scanner.

There is a paper jam.
Reload the media.

The scanner does not support this test command in normal mode.
Turn off the scanner, and then turn it back on.

The scanner does not support this command in test mode.  
Turn off the scanner, and then turn it back on.

The scanner is initializing.
Retry the operation when the scanner has finished initializing.

The scanner is warming up.
Retry the operation when the scanner has finished initializing.

The scanner cannot reverse the media while the ATAC system is in the extended position. 
Manually reload the media.

The scanner is calibrating.
Retry the operation when the scanner has finished calibrating.

The scanner is on standby.
Turn on the scanner and retry the operation when the scanner is ready.

The scanner is powering up.  
Wait until the scanner is ready, and then retry the operation.

Incorrect scanner status.  
Check the paper path and reload the media.

The scanner does not support this test command in normal mode.  
Reboot the system.

The scanner does not support this command in test mode.  
Turn off the scanner, and then turn it on again.

Unable to communicate with the ATAC Controller Board. 

Call service engineer

Unable to perform paper guide movement (ATAC).

Requires a Service Engineer.

The scanner is on standby.  
Turn on the scanner and retry the operation when the scanner is ready.

The scanner did not find any Hollerith data on the aperture card.  
Ensure that the card is valid and correctly inserted.

The scanner cover is open.  
Close the cover before retrying the operation.

There is a problem with one of the Fans.  

Requires a Service Engineer.

There is a problem with the Driver Board.

Requires a Service Engineer.

The firmware was not downloaded properly. 

Call service engineer

Unable to adjust camera X, unable to stitch camera X to camera, error calibrating camera X.  
Clean the white background and the glass plate, and then run the scanner maintenance.

Call service engineer

Correction of Camera A failed.  

Requires a Service Engineer.

Correction of Camera B failed.

Requires a Service Engineer.

Correction of Camera C failed. 

Requires a Service Engineer.

Correction of Camera A failed.

Requires a Service Engineer.

Correction of Camera B failed.

Requires a Service Engineer.

Correction of Camera C failed.

Requires a Service Engineer.

The scanner’s ID switch has been set to an invalid value. Please change switch setting.  
 
Requires a Service Engineer.

Unable to write to EEPROM/FLASH.  
.  
Requires a Service Engineer.

Flash Error: Unable to erase.  

Requires a Service Engineer.

Flash Error: Unable to program.  

Requires a Service Engineer.

SCU Board Error.

Requires a Service Engineer.

Camera Board, Error.

Requires a Service Engineer.

There is a problem with the Interface Board. 

Requires a Service Engineer.

Fan error.  

Requires a Service Engineer.

The scanner’s replaceable lamp cartridge is detached.  
Ensure that the lamp cartridge is correctly installed. 
May require a Service Engineer.

Stitching between Camera A and Camera B failed

Requires a Service Engineer.

Stitching between Camera B and Camera C failed

Requires a Service Engineer.

Stitching between Camera A and Camera B failed

Requires a Service Engineer.

Stitching between Camera B and Camera C failed

Requires a Service Engineer.

No supported scanner could be found.  
Verify that the scanner is turned on and connected to the Touch Screen.

Error on Camera Board. Use the table to identify the failing Camera Board - Call service engineer

Camera Board, FPGA CB status error.  

Requires a Service Engineer.

Camera Board, FPGA CB done error.  

Requires a Service Engineer.

Camera Board, Camera Cables disconnected. 

Requires a Service Engineer.

Unable to calibrate an undefined Camera.

Requires a Service Engineer.

Unable to calibrate a camera. Use the following table to identify the failing camera. Call service engineer - See Cameras A - B - C                                                                                   (A)        (B)      (C)

40170 40171 40172
40174 40175 40176
40178 40179 40180
40182 40183 40184
40186 40187 40188

Incorrect Main Electronics Board and Camera Board. Please validate the combination for this scanner.

Requires a Service Engineer.

Error on the Main Electronics Board.   

Requires a Service Engineer.

Communications Interface Error.

Requires a Service Engineer.

The scanner’s replacable lamp cartridge is detached.  
Ensure that the lamp cartridge is correctly inserted.

Trailing Cable does not seem to be detected.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Check that the Trailing Cable is not damaged.
• Reconnect the power cord and power ON the Printer. 

If problem continues - requires Service Engineer.

13496 The scanner is initializing or warming up.
This happens if you try to scan too quickly after powering On the scanner. Wait a short while and then try scanning again.

17977  Media is present in scanner, but command was aborted by user.
Problem Description: User interfered with the scanner.
Try the operation again.

17980 Paper jam.  
Check rollers and mechanical paper detectors for any paper jam. Once paper jam is cleared, try the operation again.

Service Station servo shutdown.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a Service Engineer.

Problem with the Service Station.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station.
• If the System Error continues requires a Service Engineer.

Problem with air pressure system (APS)
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

 If the System Error continues requires a Service Engineer.

Bad contact detected in ISS slot 0 floater.
Try the following: Remove the Yellow Ink Cartridge and reinstall it in to the Printer, or if necessary replace the Yellow Ink Cartridge.
If this does not resolve problem - requires Service Engineer

An error has occurred in Printhead detection.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Remove the Printheads from the Carriage and reinsert them.
• Replace the Printheads.

If system error code continues requires a Service Engineer.

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller.
• If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.
• Reconnect the power cord and power ON the Printer.
• If the problem persists - Requires Service Engineer

Electrical fault in Media-Axis Motor.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.  
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. 
• Reconnect the power cord and power ON the Printer.

If problem continues, requires a Service Engineer.

Electrical fault in Scan-Axis Motor.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

Vacuum Fan has Stopped.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a Service Engineer.

Aerosol Fan not connected.
This requires a Service Engineer.

Incorrect scanner status.
Requires Service engineer.

The driver for the scanner cannot be found.
Try the following:
Perform a system recovery using the System Recovery DVD. 

Call service engineer

No supported scanner was found.
Verify that your scanner is properly connected, and then retry the operation.

The driver for the scanner cannot be found.
Perform a system recovery using the System Recovery DVD.

Call service engineer

Internal command error in driver.
Reboot your system. If problem continues contact Service engineer.

Windows failed to lock STI/WIA device.
May require Service engineer.

Windows failed to lock STI/WIA device.
May require Service engineer.

The connection to the scanner has been lost.
Reboot your system.

Unable to find scanner
Check the cabling between the scanner and the Touch Screen and reboot your system. May require Service Engineer.

The scanner is currently reserved by another application or user.
Please wait for the scanner to become available.

The operation was aborted due to an internal Windows error.
Reboot your system.

The printer has detected a failure in the Drop Detector.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer.

Media sensor failure. 
The engineer will have to do various tests for these error codes to see which are the relevant parts to be replaced
Requires a Service Engineer.

No scanner was found.
Check that the scanner is properly connected and turned on.

The scanner has not been adjusting for more than 1 hour.
Lower the guide plate and wait 2 minute before retrying the operation.

Your scanner firmware must be upgraded to run this program.
Upgrade the firmware version.
If necessary, perform a system recovery using the System Recovery DVD.
May require a Service Engineer.

The scanner firmware does not comply with the Scanner Maintenance Calibration Sheet.
Upgrade the firmware version. This may require a Service Engineer.

The scanner returns no picture width. 
Upgrade the firmware version. Requires a Service Engineer.

The scanner firmware does not support this type of calibration sheet.
Upgrade the firmware version.
Use a new calibration sheet if necessary.
May require a Service Engineer.

Unable to read version information from the registry. 
Requires a Service Engineer.

The resource file is missing. 
Requires a Service Engineer.

Could not find ruler on the calibration sheet.
Check the calibration sheet for scratches and wear.
If OK, requires a Service Engineer

No movement in camera position has been detected during vertical camera alignmnet. Check the camera. 
Check that all the cables are connected correctly to the Cameras and the Camera Boards.
Requires a Service Engineer 

The program has performed an alignment.  
For optimal performance, this should be followed by a scanner maintenance. 
Requires a Service Engineer

Could not recognize the sheet in the scanner as the "Stitching and Adjustment Chart".
Load the calibration sheet again.
If this does not resolve the issue may require a Service Engineer

The scanner’s vertical alignment is not good enough to perform the horizontal stitching.

 Require a Service Engineer.

The vertical difference for camera A is too big for automated stitching.

If problem still exists may require a Service Engineer.

The vertical difference for camera B is too big for automated stitching. 

May require a Service Engineer.

The vertical difference for camera C is too big for automated stitching.

May require a Service Engineer.

The vertical difference for camera D is too big for automated stitching.

May require a Service Engineer.

Could not read bar codes on the calibration sheet.
To use default calibration parameters during adjustment, press OK. Press Cancel to end the program

Basic calibration was performed, but failed to stitch the scanner.
Inspect the calibration sheet for scratches or wear, replace it if the problem continues, and then run the program again.

The calibration sheet was not recognized as the right sheet for this scanner.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

Call service engineer

Can’t find stitchlines.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

Call service engineer

Can’t find gray area.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

Color calibration failed. 
Run the program again.

The program cannot find the IT8 reference file.
If you have received a new calibration sheet, insert the CD.
If the problem persists, perform a system recovery using the System Recovery DVD. 

Call service engineer

Couldn’t read bar lines.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

IT8 file is not accessible.
If you have received a new calibration sheet, insert the CD.
If the problem persists, perform a system recovery using the System Recovery DVD.

Call service engineer

The IT8 sheet was not recognized.
Please reinsert the calibration sheet.

The IT8 sheet was not recognized.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

Aborting Color Calibration Calculation.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

The NTSC calculations failed.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

The sRGB calculations failed.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

The IT8DATA.IT8 reference file could not be found. 
Perform a system recovery using the System Recovery DVD.

Sheet not recognized. 
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

The IT8 reference file could not be found.
A standard IT8 reference file will be used instead. Note that optimal color calibration requires the correct reference file for the current IT8 sheet.

Could not recognize the scanned IT8 picture.
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

When checking new calibration, the result was not within the limits.  
Inspect the calibration sheet for scratches or wear and replace it if the problem continues.

Calibration stopped.
Maximum time was exceeded. Turn scanner off and then turn it back on. Wait 15 minutes before running the program.

Scanner is initializing.  
Turn scanner off and then turn it back on. Wait 15 minutes before running the program.

Scanner is warming up.  
Turn scanner off and then turn it back on. Wait 15 minutes before running the program.

Scanner is adjusting.  
Turn scanner off and then turn it back on. Wait 15 minutes before running the program.

The paper guide is in extended position.  
Lower the ATAC system. Click OK to restart the scanner maintenance wizard.

Calibration of the scanner is not possible because the scanner is in programming mode.  
Turn scanner off and then turn it back on. Wait 15 minutes before running the program.

The scanner is already in calibration mode.
Turn scanner off and then turn it back on. Wait 15 minutes before running the program.

The camera signals in the scanner is not stitched together.  
Press OK to allow the scanner to perform the calibration, and then press Cancel to exit the program.

Unable to position the sheet.  
Reinsert the sheet.

The calibration failed during camera adjustment.  
Inspect the calibration sheet for scratches or wear, and replace it if the problem persists.

Problem with the Line Sensor.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

• If the System Error continues call service engineer

Unable to view file.
Ensure that the file is valid. 

The file path is not valid. 
A file name cannot contain any of the following characters: \ / : * ? " < > |

Unable to create a temporary ICC profile on the disk.  
Ensure that hard disk space is available.

Cannot recognize the patch sheet.
Ensure that the sheet is correctly aligned in the scanner and that it is in good condition.

Cannot recognize the patch sheet.  
Ensure that the sheet is correctly aligned in the scanner and that it is in good condition.

Could not open the file: %s.
Ensure that the file path is writable and ensure that there is space available on the hard disk.

Could not write to the file: %s.
Ensure that the file path is writable and ensure that there is space available on the hard disk.

Could not open the ICC profile: %s.
Ensure that the file exists in the designated location.

Could not read from the file: %s.
Ensure that the file path is readable.

Could not find the ICC file generated by the Profiler tool (%s).
Ensure that there is space available on the hard disk.

Could not launch the Profiler tool used to prcess the patch sheet: %s. 
Perform a system recovery using the System Recovery DVD.

Call service engineer

An error occurred while applying network settings.
Ensure that the entered settings are valid for the network.

An error occurred while applying the new computer name.
Ensure that the name is valid for the network.

The CD/DVD drive is not ready.
Check the CD/DVD media.

Unable to write to the CD/DVD.
Check the CD/DVD media.

The system was unable to detect the scanner.
Verify that the cables are secured. Reboot the system.

It is not possible to retrieve the necessary information about the current printer.  
A likely cause is that the printer is accessed through a print server, as the operation requires the driver to be installed locally.

Unable to add file %s.
Ensure that the file is valid.

No scanner selected or selected scanner is not present.  
Ensure that the scanner is turned on and ready.

Unable to create network mapping.
Ensure that the entered settings are valid and that the network is working.

You do not have access to the network resource.
Ensure that the entered settings are valid.

A folder on the network resource has already been mapped using another name.
Disconnect all network folders for the resource.

Invalid network folder.  
Ensure that the entered network folder setting is valid.

Logon failure.  
Ensure that the entered user name and password are valid.

There are too many network connections.
Remove some network connections.

Drive Roller Encoder Sensor error.
Requires Service Engineer

The file format is incorrect and the Printer cannot process the job.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check the graphic language setting of the Printer (Refer to the User’s Guide).
• Resend the file to the Printer.
• Check that the Printer has the latest Firmware version. If not, requires a Service Engineer to update the Firmware to the latest version.

The PostScript fonts seem to be missing.
Requires a Service Engineer to Perform a firmware upgrade to re-install the fonts.

The file cannot be printed because it is password protected.
Resend the file without password protection, if problem persists Requires a Service Engineer

Input/Output problem through an unknown port.
• Check that the unknown port cable is correctly connected to the Printer.
• Check that the Printer has the latest Firmware version.

If not, requires a Service Engineer. update the Firmware to the latest version.

Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
• Resend the file to be printed on the current paper type.
• Change the paper type to the type that was loaded when the file was originally sent.

Out of memory failure.
It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.

Generic Firmware error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. If not requires a Service Engineer to update the Firmware to the latest version. 

Error uploading firmware update file.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Resend the firmware update file to the Printer.
May require a Service Engineer.

Disk out of space. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Resend the file to the Printer.
• If the System Error continues, it is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.
May require a Service Engineer.

Embedded Web Server internal software error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. If not, require a Service Engineer to update the Firmware to the latest version.

Generic Firmware error.
 Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 Check that the Printer has the latest Firmware version. If not, requires a Service Engineer to update the Firmware to the latest version.

Generic Firmware error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. 

If error persists, requires a Service Engineer 

Paper-Axis shutdown/ Paper Servo shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.

If this error code was caused by a paper-jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared.

If this error code appeared but was NOT caused by a paper jam - requires a Service Engineer.

It was impossible to correctly stop the servo before setting the encoder position.
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

 If the System Error continues requires a Service Engineer.

Scan-axis shutdown/Carriage Servo shutdown - caused by problem moving the carriage, most likely due to a paper jam.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
• Reconnect the power cord and power ON the Printer.

If problem persists - Requires Service Engineer

Scan-Axis length too short.

• Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly.
• If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 

Requires a Service Engineer if error code recurs.

Error during initialization.  
Reboot the system and enter the BIOS setting. Load "Setup Default" and save the BIOS setting.

Call service engineer

CMOS battery failed. 
The battery life is approximately 3 years before it requires replacement. 

Call service engineer to replace CMOS battery.

Error detected in the CMOS.

Reboot the system.

Call service engineer

Problem encountered with the Touch Screen.  
Connect the Touch Screen to a CRT Monitor and check the resolution setting for the display. If the CRT Monitor is working well then it seems there is an LCD problem. 
Requires a Service engineer.

Floppy disk(s) fail (40)/ (80). No Floppy Disk detected.
Try the following: Check if the Floppy Disk Drive cable is connected correctly, reconnect the cable if necessary. 

Call service engineer

Hard Disk install failure. No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

Keyboard error or no keyboard present. No keyboard has been detected.
Try the following: Check if the Keyboard is connected correctly. Reconnect the cable if necessary. Replace the Keyboard if all else fails 

Memory test fail. 

Requires a Service Engineer.

The colors on oneside of the copy do not correspond to the colors on the other side of the copy.
Have you cleaned and calibrated your scanner recently?
If answer no.  Camera differences - The scanner needs to be cleaned and calibrated.
If answer yes. Has  the system software been upgraded to the latest version? If yes then Cameras needs adjusting or the Camera Board replacing this requires a Service Engineer.

One side of the preview is black. 
Have you upgraded the scanner firmware to the latest version? 
If no. Upgrade scanner firmware to latest version Requires service Engineer. If yes. Have you upgraded the system software to the latest version?
If no. Upgrade system software (use System Recovery DVD). If yes. Requires Service Engineer to Perform the Manual Camera Adjustment (Test 9) and Replace the Camera Board if necessary

Only a part of the master print is being copied.
Are you scanning a thick original? If yes. Uncheck extended media handling box in scanner settings (using extended media will load the original between both entry and exit rollers before scanning - this means that you will not have the start of the thick original scanned. Also the scan speed will be slower, and no "back - ups"/reversing is allowed while scanning).
If no. Have you selected 'Auto size'? If yes. The scanner needs to be cleaned.
If no. Is the length too short and the width OK? If yes. The problem may be with the Printer (not able to print close to the edges) or Panel PC (Hard Disk is full).
If no. Check that the margins that are set are not too big. Also check Scanner Media Offsets

What should I do when the program hangs?  
Are you running a copy job? If yes. Making a copy takes a lot of resources according to the settings. Wait till the copy is done before performing another action.
If no. Restart the system. If the problem is coming back, run the System recovery. May require a Service Engineer.

When I scan to file, the file is very big.
Are you scanning in color? If yes. Scanning large drawings will generate very big files. An A0 color drawing scanned at 300 dpi will generate a file size of approx. 3 Gigabytes when scanned in an uncompressed format. In order to reduce file size, select TIFF - pack bits as format. You can reduce size even more by selecting JPEG format, but this format will reduce picture quality. If no. Are you scanning in gray tones? If yes. Scanning large drawings will generate big files. An A0 gray tone drawing scanned at 300 dpi will generate a file size of approx. 300 Mbytes when scanned in an uncompressed format. In order to reduce file size, select TIFF - pack bits as format. You can reduce size even more by selecting JPEG format, but this format will reduce picture quality. If no. In order to reduce file size on scanned B/W drawings, select TIFF group 4 compression.

When I scan to file my application cannot read the file.
Did you get an error message when creating the file? If yes. Check that you have enough disk space and scan to file again, choosing TIFF uncompressed as format.
If no. We only recommend to use the built-in viewer for file viewing. Large format drawing files may not load correctly in other viewers due to file size. Try to scan a smaller original (A4)

I cannot access the system from the network. 
Is the PC connected to the network? If yes. Do basic network troubleshooting.
If no. Connect the PC to the Network. 

Call service engineer

I cannot access network drivers. 
With the PPC connected to the LAN, can you access the PPC from another computer on the network? If no.  Check the network performance and connection to the scanner PPC. If yes. Is the folder of the server you are trying to map already mapped by another user in the PPC? if yes. Windows does not allow the same server to be mapped by two different users on one computer. Use the access connection previously mapped or delete the connection and map a new access connection.
If no. Do you have permission to access and write to the network folder you are trying to map? If no. You cannot access this network folder. Select a network folder for which you have read and write permissions.  If yes. Are you using the correct user name and password? If yes.  Try to map the network file from another computer by selecting Windows Explorer  > Tools > Map network drive. If you are able to map the drive in this manner, you do so through the PPC. If no. Use the correct user name and password.

How and when is the Recovery DVD used? 
The recovery DVD is used if the system needs to be reinstalled. Insert the DVD in to the PC and reboot the system

Scanner Maintenance did not succeed. 
Did any error occur when performing the Scanner Maintenance? If no. Clean the scanner and then run Scanner Maintenance again. If yes. Error: "Basic calibration was performed. but failed to stitch scanner" or "Could not find horizontal line" or "Could not read bar lines" or "Could not recognize the scanned IT8 picture" If yes. Clean the scanner and then run Scanner Maintenance again. If no. Error: "Sheet not recognized" If yes. Reinsert calibration sheet correctly and run Scanner Maintenance again.
If no.  Error: "No movement in camera position has been detected during vertical camera alignment" If yes. This requires a Service Engineer to check the camera.
If no.  Have you upgraded the system software to the latest version? If no. Upgrade system software (use Update System DVD). Clean the scanner and then run Scanner Maintenance again. If yes. This requires a Service Engineer to check the camera.

I cannot install my application on the system.  
The copy system is only meant to handle the factory installed software and applications.

I get thin lines of wrong colors in my copy.
Are the lines vertical and also present in your preview? If yes, erase the parameter block and run the scanner maintenance. Then clean and calibrate the scanner.
If no. Are the lines horizontal and equally spaced? If yes. Check printheads by starting printhead test on Printer. By using the built-in test print function in the Designjet Scan Copy application, you can also get an idea whether the Printer is performing OK.
If no. Are the lines horizontal, but irregular (maybe only 1 line)?
If no. Do you have a great number of regular spaced lines very close to each other and restricted to one side (1 camera) only? If yes, You have a camera error. Replace Camera board, this requires a Service engineer.

How do I update the system? 
Insert the System Recovery DVD into the DVD drive and reboot the PPC.

The system does not power up.
Is the system dead (no LEDs are lit, the PPC screen is black, and no fan-noise can be heard)? If yes. Check that all power switches on the equipment are ON and that the power is supplied to the unit. If no. Does PPC start with the normal initial screen? If yes. Is the Scanner dead (no fan noise can be heard and no LEDs are lit)? If yes Requires a Service Engineer.
Does PPC start normally but the software does not work? If yes, reinstall system spoftware. If no Is the PPC dead (no fan noise can be heard and no screen image appears)? Requires a Service Engineer. 
Does the scanner hangup with all LEDs lit? Requires a Service Engineer 

I cannot load the original. 
Please try to load a new piece of A4 paper at the center of the scanner. Does this paper load? If yes. You have a problem with your original. Please check that paper edges are not bent or curled in any way.
If no. Can paper be loaded by pressing the "Forward" key? If no. Requires a Service Engineer If yes Does the Ready LED turn ON when activating Original Sensor (insert paper)? If no. Requires a Service Engineer  If yes. Check the settings in the software for media loading.

I get an Error Code, what do I do? 
Re-power the system, and check if the error code reappears. 
Have you upgraded the system software to the latest version? Upgrade the system software by using the System Recovery DVD). Check if Error Codes reappears if it does refer to error P23a.

Call service engineer if system error code recurs

I still get an error code, what do I do? 
Does the Diagnostic LED (and, in some cases also other LEDs) blink? If yes. Lower Guide Plate to Normal position, start Preview Scan to obtain an Error Code or check if WIDE system gives an Error Code.
Error Code 100:3002 to 3013  3019 to 3037. Have you cleaned the white background and glass plate, and performed Scanner Maintenance?
Error Code 100: 3014 to 3018. Have you cleaned the white background and glass plate, and performed Scanner Maintenance?
Error Code 100: 4003x and 4004x Does the Lamp light up?
Error Code 100: 500xx Have you performed Scanner Maintenance?
Error Code 100-600xx Description:Communications Interface Error - Any of the above Errors Requires a Service Engineer.

"No scanner found" check interface cables are correctly connected . Have you succesfully run the System Recovery DVD? if yes Requires a Service Engineer.

How do I clean the scanner?
Clean the Glass Plate on both sides with mild detergent, and wipe thoroughly with a lintfree cloth until dry. Check for scratches. Deep scratches on the glass plate or background platen means replacement of the part. Call service engineer if necessary.

How do I color calibrate the scanner? 
Do you have the correct and "as new" scanner maintenance sheet for the scanner? If yes.  Clean scanner. Insert the scanner maintenance sheet. Start scanner maintenance. The process is automatic and will also include stitching. 
If no. Get Correct/New Scanner Maintenance Sheet.

What is media validation? How do I validate? 
If the validate feature is chosen, a new color patch sheet is printed and can be scanned for validation. In this way it can be determined whether the produced color map has passed

What is Ink Printer Original? 
When the original has been printed on an Inkjet printer this option should be enabled. 

What is a visible stitching error? 
A visible stitching error appears typically as a column of broken lines between 2 cameras. Normally it can be solved by running Scanner Maintenance, which will perform an automatic stitching adjustment. With some curled or creased/crumpled originals it is necessary to straighten out the original to prevent it from lifting from the glass plate. With thick originals it can be necessary to adjust the stitching (stitching used for thick originals only, set this in scanner setup). A visible stitching error should not be confused with the error message "Error 32 - Could not stitch Camera A and B"

The image has a vertical, white or black line, which could be caused by dust. To verify that the line is caused by dust, preview theimage and inspectthe preview using the viewing section buttons. 

Perform Scanner Maintenance: Cleaning and Camera Alignment. 

Call service engineer

I get thick lines of slightly wrong colors in my copy.
Are the lines vertical and also present in your preview?
If yes. The scanner needs to be cleaned and calibrated. If no. Are the lines horizontal and equally spaced?
If yes. Check printheads by starting printhead test on Printer. By using the built-in test print function in the Designjet Scan Copy application, you can also get an idea whether the Printer is performing OK. If no then requires a Service Engineer.

You are receiving firmware-related errors. 
Try upgrading the firmware version.

Call service engineer

The Stepper Motordoes not work. 

 
Requires a Service Engineer

The lamp does not work. Try the following: 1 - Reseat the lamp cartridge. 2 - Ensure that the Driver Board is connected to the power supply unit. 3 - Ensure that the lamp sensor and the Driver Board are functioning correctly. Requires a Service Engineer.

There is a skewing problem. 
Try the following: - Ensure that the Guide Plate is closed and latched. 
Requires a Service Engineer.

The media connot be loaded or there are other media loading problems.  
Try the following: - Check the Original Sensor (green LED when loading media)

Call service engineer

The fan is not working. 

Requires a Service Engineer.

All of the LEDs in the scanner’s front panel are flashing when you turn on the scanner , indicating that printer firmware needs to be upgraded.
NOTE: This describes a different situation than when the scanner is turned on in special boot mode, in which the LEDs also flash.
The most probable reason for this situation is that the last firmware upgrade attempt was not successful. To remedy this situation, upgrade the firmware.
NOTE: Before launching the firmware upgrade utility, verify that the scanner is connected directly to the touchscreen by the Firewire or USB cable, and then press the rescan bus button. The scanner will not detect the necessary connection without the use of the Firewire or USB.

Call service engineer

Some colors are not the same when I compare the master print with the copy.
Is the scanner clean and calibrated? If no. Clean and calibrate the scanner. If yes. Do you use the correct media profile for the actual media? 
If no. If you are using e.g. Glossy Media for this copy, the media profile selected should also be for Glossy Media. If yes. Is the media profile valid? 
If no. Create a new media profile. If yes. Is the option 'Ink Printer Original' set in accordance with your original?
If no. If original was printed using an Inkjet Printer, set this option. If yes. Is the media you are printing on the same type as the original?
If no. e.g. Use Glossy Media to reproduce a Glossy original. If yes. Create a new media profile.

Only a part of the master print is being copied.
Are you scanning a thick original? If yes. Uncheck extended media handling box in scanner settings (using extended media will load the original between both entry and exit rollers before scanning - this means that you will not have the start of the thick original scanned. Also the scan speed will be slower, and no "back - ups"/reversing is allowed while scanning).
If no. Have you selected 'Auto size'? If yes. The scanner needs to be cleaned.
If no. Is the length too short and the width OK? If yes. The problem may be with the Printer (not able to print close to the edges) or Panel PC (Hard Disk is full).
If no. Check that the margins that are set are not too big. Also check Scanner Media Offsets.

Which setting will give me the best result when copying? 
Use copy quality best. Choose the correct Type of original ("Map" for maps, "Photo" for photos, etc). Eventually go to Original Setup to fine adjust colors and sharpening. (See also online help for more details - button with "?" symbol)

Nesting feature is not working.
Is the correct printer selected?
If no. Select the correct Printer. If yes. Is the Hard Disk close to being full? Free up some space, or try to run a nesting job with only 2 or 3 small pictures.
If no. Make sure that Nesting is set: Select: |Output| Layout|Nesting|optimized|

The Collate Copy function does not work. 
Is your Hard Disk close to full? If yes. Free up some space, or try to run a collate job with a smaller picture.
If no. Follow the step by step instructions in the online help under "Collate Copy".

The lines are not accurate.
Are the lines wavy and irregular?  The original could be curled or crumpled. Try to flattten the original (in case of very irregular waves there could be a mechanical problem with the scanner). or Requires a Service Engineer to check motor and belt drive tension. 
If no. Are the lines not sharp? If yes. Are you using the correct copy method? Try sharpening. If sharpness is different between Cameras, you may have a Focus Problem.
Requires Service Engineer to check focus of cameras with Focus Adjustment Pattern.
If no. Are the lines broken and the errors situated in a vertical column between 2 columns? If yes. You might have a visible stitching error.
If no. Check the dpi. In the case of too low resolution, jagged diagonal lines will appear.

You are experiencing problems with the software. 
Try the following:
1 - Use the System Recovery DVD to reload the software.
2 - After reloading the software, set-up the system on the network again (if necessary).
3 - If the problems persist, run the System Recovery DVD again, and delete the user’s files (press F12)

Call service engineer

Primary master hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

Primary slave hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

Secondary master hard disk fail No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

Secondary slave hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

The driver is not ready. The system cannot read from the DVD drive.
Try the following: Eject the DVD currently in the DVD drive and place it into a different DVD drive. Can the DVD be read in the other DVD drive?

– If Yes: Replace the DVD drive.
– If No: Replace the DVD; it could be damaged.