Error Codes - Designjet 4520 42'' (A0) Printer (CM767A)

Error impact I2C channel.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,Requires a Service Engineer

Problem with the Gamut PCI PCA.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,Requires a Service Engineer

Problem with the PrintMech PCA.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,Requires a Service Engineer

Problem with the PrintMech PCA.

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer.
• NOTE: Even though you can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.
• If the System Error continues requires a Service Engineer.

ISS PCA faulty - Humidity sensor out of scale or NVM backup failure.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

If problem persists, Requires a Service Engineer

Roll 2 Drawer does not seem to be connected.
Check the cable between the Roll 2 Module and the Printer is not damaged and is correctly connected. If problem persists,Requires a Service Engineer

Problem with the Carriage PCA. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Trailing Cable is not damaged.

• If the System Error continues requires a Service Engineer.

Encoder seems to be wrong.
Requires a Service Engineer

Problem with the Power Supply Unit.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. 

• If the System Error continues requires a Service Engineer.

CPU Fan is stopped or burnt.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

• If the System Error continues requires a Service Engineer.

Main memory size failure.
Try the following:  Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. 
If problem continues - requires Service Engineer.

NVM file has bad CRC. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

Main NVM failure - not detected, read/write failed or readback error. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

Aerosol Fan driver burnt.
Requires a Service Engineer

Problem with the Front Panel/Front Panel cannot be detected.

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

Trailing Cable does not seem to be detected.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Check that the Trailing Cable is not damaged.
• Reconnect the power cord and power ON the Printer. 

If problem continues - requires Service Engineer.

Problem starting acumen supplies.
Remove ALL Ink Cartridges and reinstall them in the Printer. If problem persists,Requires a Service Engineer

Service Station servo shutdown.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a Service Engineer.

Fail moving Service Station.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,

Requires a Service Engineer

Problem with the Service Station.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station.
• If the System Error continues requires a Service Engineer.

Problem with air pressure system (APS)
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

 If the System Error continues requires a Service Engineer.

Ink Setup failure (Ink Supply Tubes purge failed).
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,

Requires a Service Engineer

Broken bag detected in Ink Cartridge.
Remove the Ink Cartridges and check for ink leakage in the ISS area. If found clean with lint free cloth.

If problem persists, Requires a Service Engineer

Bad contact detected in ISS slot 0 floater.
Try the following: Remove the Yellow Ink Cartridge and reinstall it in to the Printer, or if necessary replace the Yellow Ink Cartridge.
If this does not resolve problem - requires Service Engineer

Bad contact detected in ISS slot1 floater.
Remove the Magenta Ink Cartridge and reinstall it in to the Printer. If this does not resolve the issue replace the magenta cartridge. If problem persists, Requires a Service Engineer

Bad contact detected in ISS slot 2 floater.
Remove the Black Ink Cartridge and reinstall it in to the Printer. If this does not resolve the issue replace the black cartridge. 

If problem persists, Requires a Service Engineer

Bad contact detected in ISS slot 3 floater.
Remove the Cyan Ink Cartridge and reinstall it in to the Printer. If this does not resolve the issue replace the cyan cartridge. 

If problem persists: Requires a Service Engineer

Order of Ink Supplies incorrect.
Remove the Ink Cartridges and check that they are the correct ones for this Printer and that they are inserted in the correct position. If problem persists, Requires a Service Engineer

Floater Error.
Reseat all Cartridges. If problem persists, Requires a Service Engineer

A wrong Ink Cartridge has been detected.
Remove the Ink Cartridges and check that they are the correct ones for this Printer. 

If problem persists: Requires a Service Engineer

An error has occurred in Printhead detection.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Remove the Printheads from the Carriage and reinsert them.
• Replace the Printheads.

If system error code continues requires a Service Engineer.

A wrong Printhead has been detected. 
Try the following: Remove the Printheads and check that they are the correct ones for this Printer. If necessary replace the Printheads. 
If this does not work - requires Service Engineer.

Printhead Cleaner not inserted correctly in slot 1.

• Open the Printhead Cleaner Access Door
• Check that the Yellow Printhead Cleaner is correctly seated in slot 1 of the Service Station
• Close the Printhead Cleaner Access Door.  
• If this does not work, replace the Yellow Printhead Cleaner in slot 1 of the Service Station. 

If problem persists, Requires a Service Engineer

Printhead Cleaner not inserted correctly in slot 2.
Try the following:

• Open the Printhead Cleaner Access Door
• Check that the Yellow Printhead Cleaner is correctly seated in slot 1 of the Service Station
• Close the Printhead Cleaner Access Door.
• If this does not work replace the Yellow Printhead Cleaner in slot 2 of the Service Station.

If the problem is still not resolved - requires Service Engineer.

Printhead Cleaner not inserted correctly in slot 3.

• Open the Printhead Cleaner Access Door
• Check that the Magenta Printhead Cleaner is correctly seated in slot 3 of the Service Station
• Close the Printhead Cleaner Access Door.
• If this does not work, replace the Magenta Printhead Cleaner in slot 3 of the Service Station. 

If problem persists, Requires a Service Engineer

Printhead Cleaner not inserted correctly in slot 4.

• Open the Printhead Cleaner Access Door and check that the Magenta Printhead Cleaner is correctly seated in slot 4 of the Service Station and then close the Printhead Cleaner Access Door.
• If this does not resolve the problem, replace the Magenta Printhead Cleaner in slot 4 of the Service Station. 
• If problem persists, Requires a Service Engineer

Printhead Cleaner not inserted correctly in slot 5.

• Open the Printhead Cleaner Access Door and check that the Black Printhead Cleaner is correctly seated in slot 5 of the Service Station
• Close the Printhead Cleaner Access Door.  
• If this does not work, replace the Black Printhead Cleaner in slot 5 of the Service Station.
• If problem persists, Requires a Service Engineer

Printhead Cleaner not inserted correctly in slot 6.

• Open the Printhead Cleaner Access Door and check that the Black Printhead Cleaner is correctly seated in slot 6 of the Service Station
• Close the Printhead Cleaner Access Door. 
• If this does not work replace the Black Printhead Cleaner in slot 6 of the Service Station.
• If problem persists, Requires a Service Engineer

Printhead Cleaner not inserted correctly in slot 7.

• Open the Printhead Cleaner Access Door and check that the Cyan Printhead Cleaner is correctly seated in slot 7 of the Service Station
• Close the Printhead Cleaner Access Door.
• If this does not work, replace the Cyan Printhead Cleaner in slot 7 of the Service Station.
• If problem persists, Requires a Service Engineer

Printhead Cleaner not inserted correctly in slot 8.

• Open the Printhead Cleaner Access Door and check that the Cyan Printhead Cleaner is correctly seated in slot 7 of the Service Station
• Close the Printhead Cleaner Access Door.
• If this does not work replace the Cyan Printhead Cleaner in slot 7 of the Service Station.
• If problem persists, Requires a Service Engineer

Buffer sensor not activated

Call service engineer

Media jam in between the printer and the accessory.
Remove any media jammed in the Printer or Stacker and restart the printer. If problem persists, Requires a Service Engineer

Too many firmware upgrades.

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version. If not, call service engineer to update the Firmware to the latest version.

Stacker requires FW but not present in the Printer´s FW

Call engineer to upgrade the firmware

Unsupported CAN command received

Try the following: Check that the Printer has the latest Firmware version. If not, call service engineer to update the Firmware to the latest version.

CAN command communication error.

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version. If not, Call service engineer to update the Firmware to the latest version.

EEPROM parameter checksum mismatch/EEBOX

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Call service engineer if error code recurs.

EEPROM write operation failed.

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Call service engineer

CAN command with invalid parameters received

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Check that the Printer has the latest Firmware version.

If not, call servuice engineer to update the Firmware to the latest version

Temperature not reached

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. After turning on the Stacker check to see if the roller is getting hot, if it is not you need to call a service engineer 

Temperature sensor level too high or open circuit 

Call service engineer 

Temperature sensor level too low or open circuit

Call service engineer

Heating Lamp overheat switch off 

Try the following: Turn ’Off’ the Stacker and leave it to cool down for 10 minutes. Call service engineer if error code recurs

Stacker internal error. Heating element failure detected.

Try the following: Restart the printer. Call service engineer if error code recurs.

Drive Motor overload detected.

Try the following: Check the Drive Motor is not blocked by turning ’On’ and ’Off’ the Stacker, and checking that the Stacker Transport belt can turn freely. Check for any debris in the paper path. Call service engineer if error code recurs.

Other Drive Motor event caused abnormal error condition.

Call service engineer

Motor Encode signals missing

Call service engineer

Input voltage not correct (110v or 220v)

Try the following: Check the input voltage corresponds with what is specified on the Stacker Serial Label. Call service engineer

Power Supply Unit voltage missing or breakdown.

Call service engineer

Stacker Tray Full Sensor failure

Try the following: Remove any paper inside the Stacker 

Call service engineer if system error code recurs.

Media jam sensor failure

Try the following: Remove any paper inside the Stacker  Check for paper jams in the paper path. Check the Media Sensor is not damaged. Call service engineer

Media jam sensor activated.

Try the following: Remove any paper inside the Stacker. Check for paper jams in the paper path. Check the Media Sensor is not damaged. Call service engineer

Stacker door switch failure.

Try the following: Remove any paper from inside the Stacker. Check for paper jams in the paper path. Check the Door Switch Sensor is not damaged or jammed with paper. 

Call service engineer

Stacker presence sensor failure

Call service engineer

Generic accessory communication error.
Restart the printer.If problem persists, Requires a Service Engineer 

Generic Stacker communication error.
If problem persists, Requires a Service Engineer

A current limit in the Roll 1 Media Feed Motor has been detected.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists, Requires a Service Engineer

A fault has been detected in the Roll 1 Media Feed Motor.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists, Requires a Service Engineer

A current limit has been detected in the Roll 2 Media Feed Motor.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists, Requires a Service Engineer

A fault has been detected in the Roll 2 Media Feed Motor.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists, Requires a Service Engineer

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller.
• If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.
• Reconnect the power cord and power ON the Printer.
• If the problem persists - Requires Service Engineer

Electrical fault in Media-Axis Motor.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.  
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. 
• Reconnect the power cord and power ON the Printer.

If problem continues, requires a Service Engineer.

Electrical fault in Scan-Axis Motor.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

Vacuum Fan has Stopped.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a Service Engineer.

Problem with the Aerosol Fan. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

If this does not resolve the problem contact the service engineer.

Aerosol Fan not connected.
This requires a Service Engineer.

PHC Access Door Sensor failure. Contact service engineer.

Stacker Detector sensor error. Contact service engineer.

An error with the Roll 1 Left Drawer Sensor has been detected. Contact service engineer.

An error with the Roll 2 Left Drawer Sensor has been detected - Contact service engineer

An error with the Roll 1 Drawer Right Sensor has been detected - Contact service engineer.

An error with the Roll 2 Right Drawer Sensor has been detected. - Contact service engineer.

Window Sensor failure

Contact sercvice engineer.

The printer has detected a failure in the Drop Detector.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer.

Back Channel Media Sensor error. - Contact service engineer,

Single Sheet Media Sensor error. - Contact service engineer.

An error with the Roll 1 Sensor has been detected. - Contact servixce engineer.

An error with the Roll 2 Media Sensor has been detected. - Contact service engineer.

Media sensor failure. 
The engineer will have to do various tests for these error codes to see which are the relevant parts to be replaced
Requires a Service Engineer.

An error with the Roll 1 Media Load Lever Sensor has been detected. - Contact service engineer.

An error with the Roll 2 Media Load Lever Sensor has been detected. - Contact service engineer.

An error with the Drive Pinch Lever sensor has been detected. - Contact service engineer.

Problem with the Line Sensor.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

• If the System Error continues call service engineer

Roll 1 BT Arm encoder. Contact service engineer

Roll 2 BT Arm encoder. Contact service engineer 

Analog Encoder calibration failed. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

Contact service engineer 

Analog Encoder calibration failed.

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power On the Printer.
• If problem persists contact service engineer 

Drive Roller Encoder Sensor error.
Requires Service Engineer

The file format is incorrect and the Printer cannot process the job.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check the graphic language setting of the Printer (Refer to the User’s Guide).
• Resend the file to the Printer.
• Check that the Printer has the latest Firmware version. If not, requires a Service Engineer to update the Firmware to the latest version.

The PostScript fonts seem to be missing.
Requires a Service Engineer to Perform a firmware upgrade to re-install the fonts.

The file cannot be printed because it is password protected.
Resend the file without password protection, if problem persists Requires a Service Engineer

Input/Output problem through the Network Card. - Check that the Network cable is correctly connected to the Network. If a Gigabit Ethernet Card is being used, make sure it is correctly installed. If necessary, replace the Gigabit Ethernet Card. Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version and to correct any other problems should the error code recur.

Input/Output problem through the USB Port. - Check that the USB cable is correctly connected to the Printer. Call an engineer to check that the USB Card is correctly installed. He may need to also check that the Printer has the latest Firmware version.If not, call an engineer to update the Firmware to the latest version

Input/Output problem through an unknown port.
• Check that the unknown port cable is correctly connected to the Printer.
• Check that the Printer has the latest Firmware version.

If not, requires a Service Engineer. update the Firmware to the latest version.

Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
• Resend the file to be printed on the current paper type.
• Change the paper type to the type that was loaded when the file was originally sent.

Input/Output problem through a Firewire Port.

Contact a service engineer to:

1)Check that the Firewire cable is correctly connected to the Printer.

2)Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version

Non-critical permanent data was lost. This does not prevent the Printer working, only that internal life counters will not be recorded until the Printer is restarted. 

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power On the Printer.
• Check that the Printer has the latest Firmware version. If not,  ask your service engineer to update the Firmware to the latest version. 

Out of memory failure.
It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.

Out of memory failure. It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.

Default Serial Number found in the main and backup NVM. It seems that both the Ink Supply Tubes and Hard Disk Drive have been replaced together.  Contact the service engineer as you MUST NEVER replace both the Hard Disk Drive and the Ink Supply Tubes and Trailing Cable at the same time.

.

Generic Firmware error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. If not requires a Service Engineer to update the Firmware to the latest version. 

Servo Error. 

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power On the Printer.
• Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version

Failed getting Part Number/Serial Number. 

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power On the Printer.
• Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version

Error uploading firmware update file.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Resend the firmware update file to the Printer.
May require a Service Engineer.

Old Vacuum Fan detected - upgrade the Firmware. 

• Check that the Printer has the latest Firmware version.
• If not, call an engineer to update the Firmware to the latest version

Disk out of space. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Resend the file to the Printer.
• If the System Error continues, it is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.
May require a Service Engineer.

Embedded Web Server internal software error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. If not, require a Service Engineer to update the Firmware to the latest version.

CDS server lost connection with client. 

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power On the Printer.
• Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version

Generic Firmware error.
 Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 Check that the Printer has the latest Firmware version. If not, requires a Service Engineer to update the Firmware to the latest version.

Generic Firmware error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. 

If error persists, requires a Service Engineer 

Stacker motor failure

Try the following: Check there is nothing blocking the motor. Call service engineer

Paper-Axis shutdown/ Paper Servo shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.

If this error code was caused by a paper-jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared.

If this error code appeared but was NOT caused by a paper jam - requires a Service Engineer.

It was impossible to correctly stop the servo before setting the encoder position.
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

 If the System Error continues requires a Service Engineer.

Fail starting Paper Motor. 

Try the following:

• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller.
• If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the black Drive Pinch Lever) and clear the obstruction.
• If the problem persists call a service engineer.

Media sensor doesn’t detect paper

Call service engineer

The printer tries to raise Roll 1 media to the level of the Drive Roller, but the Main Media sensor cannot detect the presence of the media.

Try the following;- Make sure there is no media jammed in the Roll 1 media path. Check that the Main Media Sensor cable is not damaged. Clean the Roll 2 Module Feed Roller to ensure the media is not slipping. Ensure the printer’s firmware level is at least version GW9.2.1.1. If error persists call service engineer.

The printer tries to remove Roll 1 media from the area of the driver roller, but the Main Media sensor detects the presence of the media.

Try the following:- Make sure there is no media jammed in the Roll 1 media path. Check that the Main Media Sensor cable is not damaged. If very long media is in the printer path, more than A0, the printer will display this error, in this case manually unload the media from the printer. Check that the spindle is turning backwards. If error persists call service engineer.

The printer tries to raise Roll 1 media to the level of the Roll 1 Sensor, but the sensor cannot detect the presence of the media.

Try the following:- Make sure the media has not slipped from the Roll 1 media path. Clean the Roll 2 Module Feed Roller to ensure the media is not slipping. Check that the Roll 1 Sensor cable is not damaged and is connected correctly to the Interconnect PCA. If error persists call service engineer.

The printer fails to remove media from the Roll 1 media path.

Try the following:- Make sure the media is in position in the Roll 1 media path. Make sure the spindle is turning backwards. Check that the Roll 1 Sensor cable is not damaged and is connected correctly to the Interconnect PCA. If error persists call service engineer.

The BT Arm cannot reach the working position.

Try the following;- Make sure the media spindle in the Roll 1 Module is turning. Clean the Roll 2 Module Feed Roller. If problem persists call service engineer.

The BT Arm has stalled.

Try the following:- Make sure there is no media jammed in the Roll 1 media path. If problem persists call service engineer.

The Roll 1 Media Sensor has detected media when there should not be any.

Try the following:- Make sure there is no media jammed in the Roll 1 media path. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If error code recurs call service engineer.

The printer is in the process of loading media and there is already media loaded.

Try the following:- Make sure there is no media jammed in the Roll 1 media path. If the error code recurs call service engineer.

The printer checks that a manual unload of media has been performed by the user but detects there is still media loaded.

Try the following: Make sure there is no media jammed in the Roll 1 media path. If the error code recurs call service engineer.

The printer tries to raise Roll 1 media to the level of the Drive Roller, but the Main Media sensor cannot detect the presence of the media. Try the following ; Make sure there is no media jammed in the Roll 1 media path. Contact a service engineer if problem persists.

The printer tries to remove Roll 1 media from the area of the driver roller, but the Main Media sensor detects the presence of the media.  Try the following: Make sure there is no media jammed in the Roll 1 media path. If the problem persists contact a service engineer.

The printer tries to raise Roll 1 media to the level of the Roll 1 Sensor, but the sensor cannot detect the presence of the media.Try the following: Make sure the media has not slipped from the Roll 1 media path. Contact a service engineer.

The printer fails to remove media from the Roll 1 media path.  Try the following: Make sure the media is in position in the Roll 1 media path.  Call a service engineer.

The BT Arm cannot reach the working position. Try the following: Make sure the media spindle in the Roll 1 Module is turning. Contact a service engineer.

The BT Arm has stalled. Try the following: Make sure there is no media jammed in the Roll 1 media path. Contact a service engineer.

The Roll 1 Media Sensor has detected media when there should not be any. Try the following: Make sure there is no media jammed in the Roll 1 media path. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Contact a service engineer.

The printer is in the process of loading media and there is already media loaded. Try the following:Make sure there is no media jammed in the Roll 1 media path.

Contact a service engineer.

The printer checks that a manual unload of media has been performed by the user but detects there is still media loaded. Try the following: Make sure there is no media jammed in the Roll 1 media path. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

Contact a service engineer.

BT Motor shutdown in Roll 1 Module. Try the following: Make sure there is no media jammed in the Roll 1 media path. Call a service engineer.

Media sensor does not detect paper - call service engineer.

The printer tries to raise Roll 2 media to the level of the Drive Roller, but the Main Media sensor cannot detect the presence of the media.

Try the following: Make sure there is no media jammed in the Roll 2 media path. Check that the Main Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA. Clean the Roll 2 Feed Roller to ensure the media is not slipping. If error code recurs call service engineer.

The printer tries to remove Roll 2 media from the area of the driver roller, but the Main Media sensor detects the presence of media.

Try the following: Make sure there is no media jammed in the Roll 2 media path. Check that the Main Media Sensor cable is not damaged and is connected correctly to the Interconnect PCA. If very long media is in the printer path, more than A0, the printer will display this error, in this case manually unload the media from the printer. Check that the spindle is turning backwards. Call service engineer if error code persists.

The printer tries to raise Roll 2 media to the level of the Roll 2 Sensor, but the sensor cannot detect the presence of the media.

Try the following: Make sure the media has not slipped from the Roll 2 media path. Clean the Roll 2 Feed Roller. Check that the Roll 2 Standby Sensor cable is not damaged and is connected correctly to the Interconnect PCA. If error code recurs call service engineer.

The printer fails to remove media from the Roll 2 media path.

Try the following: Make sure the media is in position in the Roll 2 media path. Make sure that the spindle is turning backwards. Check that the Roll 2 Standby Sensor cable is not damaged and is connected correctly to the Interconnect PCA. If the error code recurs call service engineer.

The BT Arm cannot reach the working position.

Try the following: Make sure the media spindle in the Roll 1 Module is turning. Clean the Roll 2 Feed Roller - call service engineer if error code recurs.

The BT Arm has stalled.

Try the following; Make sure there is no media jammed in the Roll 2 media path - if error code persists call service engineer.

The Roll 2 Media Sensor has detected media when there should not be any.

Try the following: Make sure there is no media jammed in the Roll 2 media path. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If the error code recurs call service engineer.

The printer is in the process of loading media and there is already media loaded.

Try the following:Make sure there is no media jammed in the Roll 2 media path. If the error code persists call service engineer.

The printer checks that a manual unload of media has been performed by the user but detects there is still media loaded.

Try the following: Make sure there is no media jammed in the Roll 2 media path. If error code recurs call service engineer

The printer tries to raise Roll 2 media to the level of the Drive Roller, but the Main Media sensor cannot detect the presence of the media. Try the following: Make sure there is no media jammed in the Roll 2 media path. Contact service engineer if error code recurs.

The printer tries to remove Roll 2 media from the area of the driver roller, but the Main Media sensor detects the presence of media. Try the following: Make sure there is no media jammed in the Roll 2 media path.  If very long media is in the printer path, more than A0, the printer will display this error, in this case manually unload the media from the printer. Contact service engineer if error code recurs.

The printer tries to raise Roll 2 media to the level of the Roll 2 Sensor, but the sensor cannot detect the presence of the media. Try the following: Make sure the media has not slipped from the Roll 2 media path.  Contact service engineer.

The printer fails to remove media from the Roll 2 media path. Try the following: Make sure the media is in position in the Roll 2 media path. Check that the Roll 2 Sensor cable is not damaged and is connected correctly to the Interconnect PCA. Contact service engineer.

The BT Arm cannot reach the working position. Try the following: Make sure the media spindle in the Roll 1 Module is turning. Contact service engineer.

The BT Arm has stalled. Try the following: Make sure there is no media jammed in the Roll 2 media path. Call service engineer.

The Roll 2 Media Sensor has detected media when there should not be any. try the following: Make sure there is no media jammed in the Roll 2 media path. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. Call service engineer if errrm code recurs.

The printer is in the process of loading media and there is already media loaded. Try the following: Make sure there is no media jammed in the Roll 2 media path.

Call service engineer if problem persists..

The printer checks that a manual unload of media has been performed by the user but detects there is still media loaded. Try the following: Make sure there is no media jammed in the Roll 2 media path. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

 Call service engineer if problem persists.

BackTension Motor shutdown in drawer 2.  Try the following: Check that the cable between the Roll 2 module and the Printer Interconnect is not damaged and is correctly connected.Make sure there is no media jammed in the Roll 2 media path. If problem persists call service engineer.

Problem finding the Drive Roller zero.

Call service engineer.

Scan-axis shutdown/Carriage Servo shutdown - caused by problem moving the carriage, most likely due to a paper jam.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
• Reconnect the power cord and power ON the Printer.

If problem persists - Requires Service Engineer

Scan-Axis length test failure.

Call service engineer.

Initializing Scan-Axis Motor failure. 

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power On the Printer.  
• If problem persists call service engineer.

Scan-Axis length too short.

• Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly.
• If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 

Requires a Service Engineer if error code recurs.

The HP Instant Support troubleshooting tool has detected that at least one Printhead has been replaced without having a specific error, and without being recovered/cleaned. 

The next time you wish to replace a Printhead you should make sure that at least a Printhead Recovery is performed first.

If problem continues may require a Service Engineer.

The HP Instant Support troubleshooting tool has detected that at least, for one Printhead:-

It is currently in warranty (less than 1000cc of ink used).

or  

That the previous 2 Printheads had been found defective within the warranty period.

In this case, it is possible that the Printer is damaging the Printhead. If, after replacing the Printhead a third time, it is found to be defective again, you may need to call a Service Engineerr.

Unable to pressurize the IDS.

• Remove ALL the Ink Cartridges and reinstall them one by one in to the Printer.
• If error message has not cleared, Replace the Ink Cartridges. 

If problem continues may require a Service Engineer.

Switching to lower performance due to Printhead quality.  (this error code will be logged in the system but will not actually appear on the Front Panel) Try the following:Try a Printhead recovery on the Printheads. Replace the faulty Printhead. You may have to print the Image Quality Diagnostics print in order to identify the faulty Printhead.