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Phone Number: +1 (214) 727 6289                             WhatsApp Number: +1 (214) 727-6289
Please use email 99% of the time as it is now very difficult to answer all the phone calls.
Email: sales@wideimagesolutions.com    Phone Number: +1 (405) 927-8129       WhatsApp Number: +1 (214) 727-6289.
Please use email 99% of the time as it is now very difficult to answer all the phone calls.

Error Codes - HP Designjet 4000 42'' (A0) Printer (Q1273A)

* High-speed colour & black-and-white printing with the HP Designjet *

01.0:03

Error impact I2C channel.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,Requires a Service Engineer

01.0:10

Problem with the Gamut PCI PCA.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,Requires a Service Engineer

01.1:10

Problem with the PrintMech PCA.

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power ON the Printer.
  • NOTE: Even though you can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.
  • If the System Error continues requires a Service Engineer.

01.2:10

ISS PCA faulty - Humidity sensor out of scale or NVM backup failure.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

If problem persists, Requires a Service Engineer

02.1:10

Problem with the Carriage PCA. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Trailing Cable is not damaged.

• If the System Error continues requires a Service Engineer.

02:10

Encoder seems to be wrong.
Requires a Service Engineer

03:10

Problem with the Power Supply Unit.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. 

 If the System Error continues requires a Service Engineer.

05.1:10

CPU Fan is stopped or burnt.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

 If the System Error continues requires a Service Engineer.

05.3:10

Main memory size failure.
Try the following:  Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. 
If problem continues - requires Service Engineer.

06:03

NVM file has bad CRC. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

06:10

Main NVM failure - not detected, read/write failed or readback error. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

07:10

Aerosol Fan driver burnt.
Try the following:  Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
If problem continues - requires Service Engineer.

08:11

Problem with the Front Panel/Front Panel cannot be detected.

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

11:10

Trailing Cable does not seem to be detected.

Try the following: 

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Check that the Trailing Cable is not damaged.
  • Reconnect the power cord and power ON the Printer. 

If problem continues - requires Service Engineer.

13.n:10

Problem starting acumen supplies.
Try the following:  Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
If problem continues - requires Service Engineer.

21:03

Service Station servo shutdown.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a Service Engineer.

21:12

Fail moving Service Station.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,

Requires a Service Engineer

21:13

Problem with the Service Station.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Make sure that the Service Station path is clear. Remove any visible obstacles (e.g. screws, plastic parts, etc...) restricting the movement of the Service Station.
 If the System Error continues requires a Service Engineer.

23:10

Problem with air pressure system (APS)
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

 If the System Error continues requires a Service Engineer.

24:03

Ink Setup failure (Ink Supply Tubes purge failed).
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer. If problem persists,

Requires a Service Engineer

24:10

Broken bag detected in Ink Cartridge.
Remove the Ink Cartridges and check for ink leakage in the ISS area. If found clean with lint free cloth.

If problem persists, Requires a Service Engineer

26.0:01

Bad contact detected in ISS slot 0 floater.
Try the following: Remove the Yellow Ink Cartridge and reinstall it in to the Printer, or if necessary replace the Yellow Ink Cartridge.
If this does not resolve problem - requires Service Engineer

26.1:01

Bad contact detected in ISS slot1 floater.
Remove the Magenta Ink Cartridge and reinstall it in to the Printer. If this does not resolve the issue replace the magenta cartridge. If problem persists, Requires a Service Engineer

26.2:01

Bad contact detected in ISS slot 2 floater.
Remove the Black Ink Cartridge and reinstall it in to the Printer. If this does not resolve the issue replace the black cartridge. 

If problem persists, Requires a Service Engineer

26.3:01

Bad contact detected in ISS slot 3 floater.
Remove the Cyan Ink Cartridge and reinstall it in to the Printer. If this does not resolve the issue replace the cyan cartridge. 

If problem persists: Requires a Service Engineer

26.n:10

Order of Ink Supplies incorrect.
Remove the Ink Cartridges and check that they are the correct ones for this Printer and that they are inserted in the correct position. If problem persists, Requires a Service Engineer

26:14

A wrong Ink Cartridge has been detected.
Remove the Ink Cartridges and check that they are the correct ones for this Printer. 

If problem persists: Requires a Service Engineer

27:03

An error has occurred in Printhead detection.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Remove the Printheads from the Carriage and reinsert them.
• Replace the Printheads.

If system error code continues requires a Service Engineer.

27:14

A wrong Printhead has been detected. 
Try the following: Remove the Printheads and check that they are the correct ones for this Printer. If necessary replace the Printheads. 
If this does not work - requires Service Engineer.

29.0:01

Printhead Cleaner not inserted correctly in slot 1.

  • Open the Printhead Cleaner Access Door
  • Check that the Yellow Printhead Cleaner is correctly seated in slot 1 of the Service Station
  • Close the Printhead Cleaner Access Door.  
  • If this does not work, replace the Yellow Printhead Cleaner in slot 1 of the Service Station. 

If problem persists, Requires a Service Engineer

29.1:01

Printhead Cleaner not inserted correctly in slot 2.
Try the following:

  • Open the Printhead Cleaner Access Door
  • Check that the Yellow Printhead Cleaner is correctly seated in slot 1 of the Service Station
  • Close the Printhead Cleaner Access Door.
  • If this does not work replace the Yellow Printhead Cleaner in slot 2 of the Service Station.

If the problem is still not resolved - requires Service Engineer.

29.2:01

Printhead Cleaner not inserted correctly in slot 3.

  • Open the Printhead Cleaner Access Door
  • Check that the Magenta Printhead Cleaner is correctly seated in slot 3 of the Service Station
  • Close the Printhead Cleaner Access Door.
  • If this does not work, replace the Magenta Printhead Cleaner in slot 3 of the Service Station. 

If problem persists, Requires a Service Engineer

29.3:01

Printhead Cleaner not inserted correctly in slot 4.

  • Open the Printhead Cleaner Access Door and check that the Magenta Printhead Cleaner is correctly seated in slot 4 of the Service Station and then close the Printhead Cleaner Access Door.
  • If this does not resolve the problem, replace the Magenta Printhead Cleaner in slot 4 of the Service Station. 
  • If problem persists, Requires a Service Engineer

29.4:01

Printhead Cleaner not inserted correctly in slot 5.

  • Open the Printhead Cleaner Access Door and check that the Black Printhead Cleaner is correctly seated in slot 5 of the Service Station
  • Close the Printhead Cleaner Access Door.  
  • If this does not work, replace the Black Printhead Cleaner in slot 5 of the Service Station.
  • If problem persists, Requires a Service Engineer

29.5:01

Printhead Cleaner not inserted correctly in slot 6.

  • Open the Printhead Cleaner Access Door and check that the Black Printhead Cleaner is correctly seated in slot 6 of the Service Station
  • Close the Printhead Cleaner Access Door. 
  • If this does not work replace the Black Printhead Cleaner in slot 6 of the Service Station.
  • If problem persists, Requires a Service Engineer

29.6:01

Printhead Cleaner not inserted correctly in slot 7.

  • Open the Printhead Cleaner Access Door and check that the Cyan Printhead Cleaner is correctly seated in slot 7 of the Service Station
  • Close the Printhead Cleaner Access Door.
  • If this does not work, replace the Cyan Printhead Cleaner in slot 7 of the Service Station.
  • If problem persists, Requires a Service Engineer

29.7:01

Printhead Cleaner not inserted correctly in slot 8.

  • Open the Printhead Cleaner Access Door and check that the Cyan Printhead Cleaner is correctly seated in slot 7 of the Service Station
  • Close the Printhead Cleaner Access Door.
  • If this does not work replace the Cyan Printhead Cleaner in slot 7 of the Service Station.
  • If problem persists, Requires a Service Engineer

41:03

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller.
  • If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.
  • Reconnect the power cord and power ON the Printer.
  • If the problem persists - Requires Service Engineer

41:10

Electrical fault in Media-Axis Motor.
Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

42:03

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.  
  • Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. 
  • Reconnect the power cord and power ON the Printer.

If problem continues, requires a Service Engineer.

42:10

Electrical fault in Scan-Axis Motor.
Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

43:10

Vacuum Fan has Stopped.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a Service Engineer.

44:10

Problem with the Aerosol Fan. Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.

If this does not resolve the problem contact the service engineer.

44:11

Aerosol Fan not connected.
This requires a Service Engineer.

51.1:10

PHC Access Door Sensor failure. Contact service engineer.

51:10

Window Sensor failure

Contact sercvice engineer.

52:10

The printer has detected a failure in the Drop Detector.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer.

53:10

Media sensor failure. 
The engineer will have to do various tests for these error codes to see which are the relevant parts to be replaced
Requires a Service Engineer.

54:10

Media Lever Sensor failure.
This requires a Service Engineer.

55:10

Problem with the Line Sensor.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

 If the System Error continues call service engineer

56:03

Analog Encoder calibration failed.

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power On the Printer.
  • If problem persists contact service engineer 

56:10

Analog Encoder calibration failed.

Requires a Service Engineer.

61:01

The file format is incorrect and the Printer cannot process the job.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check the graphic language setting of the Printer (Refer to the User’s Guide).
• Resend the file to the Printer.
• Check that the Printer has the latest Firmware version. If not, requires a Service Engineer to update the Firmware to the latest version.

61:04.1

The PostScript fonts seem to be missing.
Requires a Service Engineer to Perform a firmware upgrade to re-install the fonts.

61:08.1

The file cannot be printed because it is password protected.
Resend the file without password protection, if problem persists Requires a Service Engineer

63:04

Input/Output problem through the Network Card.

Try the following: Check that the Network cable is correctly connected to the Network Card.

If this does not resolve the problem - Contact your Service Engineer for further advice.

64:04

Input/Output problem through the USB Port.
Try the following: Check that the USB cable is correctly connected to the Printer. - If this does not resolve the problem - Contact your Service Engineer for further advice.

65:04

Input/Output problem through an unknown port.
• Check that the unknown port cable is correctly connected to the Printer.
• Check that the Printer has the latest Firmware version.

If not, requires a Service Engineer. update the Firmware to the latest version.

66:08

Cannot print file on current paper type. The paper type has changed since the file was sent, so the file cannot be printed on the paper type currently loaded.
• Resend the file to be printed on the current paper type.
• Change the paper type to the type that was loaded when the file was originally sent.

67:04

Input/Output problem through a Firewire Port.

Contact a service engineer to:

1)Check that the Firewire cable is correctly connected to the Printer.

2)Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version

68:03

Non-critical permanent data was lost. This does not prevent the Printer working, only that internal life counters will not be recorded until the Printer is restarted. 

Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power On the Printer.
  • Check that the Printer has the latest Firmware version. If not,  ask your service engineer to update the Firmware to the latest version. 

71:03

Out of memory failure.
It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.

71:04

Out of memory failure. It is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.

71:19

Default Serial Number found in the main and backup NVM. It seems that both the Ink Supply Tubes and Hard Disk Drive have been replaced together.  Contact the service engineer as you MUST NEVER replace both the Hard Disk Drive and the Ink Supply Tubes and Trailing Cable at the same time.

72:04

Generic Firmware error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. If not requires a Service Engineer to update the Firmware to the latest version. 

73:03

Servo Error. 

Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power On the Printer.
  • Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version

74:00

Failed getting Part Number/Serial Number. 

Try the following: 

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power On the Printer.
  • Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version

74:01

Error uploading firmware update file.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Resend the firmware update file to the Printer.
May require a Service Engineer.

74:04

Old Vacuum Fan detected - upgrade the Firmware. 

  • Check that the Printer has the latest Firmware version.
  • If not, call an engineer to update the Firmware to the latest version

76:03

Disk out of space. 
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Resend the file to the Printer.
• If the System Error continues, it is recommended that you remove any unnecessary files from the Hard Disk Drive using the Web Server.
May require a Service Engineer.

77:04

Embedded Web Server internal software error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. If not, require a Service Engineer to update the Firmware to the latest version.

79.1:04

CDS server lost connection with client. 

Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power On the Printer.
  • Check that the Printer has the latest Firmware version. If not, call an engineer to update the Firmware to the latest version

79:03

Generic Firmware error.
 Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 Check that the Printer has the latest Firmware version. If not, requires a Service Engineer to update the Firmware to the latest version.

79:04

Generic Firmware error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. 

If error persists, requires a Service Engineer 

81:01

Paper-Axis shutdown/ Paper Servo shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.

If this error code was caused by a paper-jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared.

If this error code appeared but was NOT caused by a paper jam - requires a Service Engineer.

81:03

It was impossible to correctly stop the servo before setting the encoder position.
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction.

 If the System Error continues requires a Service Engineer.

81:10

Fail starting Paper Motor

Try the following:

  • Open the Window and check for any visible obstacles restricting the movement of the Drive Roller.
  • If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the black Drive Pinch Lever) and clear the obstruction.
  • If the problem persists call a service engineer.

85:03

Problem finding the Drive Roller zero.

Call service engineer.

86:01

Scan-axis shutdown/Carriage Servo shutdown - caused by problem moving the carriage, most likely due to a paper jam.

Try the following: 

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
  • Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
  • Reconnect the power cord and power ON the Printer.

If problem persists - Requires Service Engineer

86:03

Scan-Axis length test failure.

Call service engineer.

86:10

Initializing Scan-Axis Motor failure. 

Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power On the Printer.  
  • If problem persists call service engineer.

86:11

Scan-Axis length too short.

  • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly.
  • If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 

Requires a Service Engineer if error code recurs.

91:02

The HP Instant Support troubleshooting tool has detected that at least one Printhead has been replaced without having a specific error, and without being recovered/cleaned. 

The next time you wish to replace a Printhead you should make sure that at least a Printhead Recovery is performed first.

If problem continues may require a Service Engineer.

91:10

The HP Instant Support troubleshooting tool has detected that at least, for one Printhead:

It is currently in warranty (less than 1000cc of ink used).

or  

That the previous 2 Printheads had been found defective within the warranty period.

In this case, it is possible that the Printer is damaging the Printhead. If, after replacing the Printhead a third time, it is found to be defective again, you may need to call a Service Engineerr.

93:11

Unable to pressurize the IDS.

  • Remove ALL the Ink Cartridges and reinstall them one by one in to the Printer.
  • If error message has not cleared, Replace the Ink Cartridges. 

If problem continues may require a Service Engineer