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sales@wideimagesolutions.com

Phone Number: +1 (214) 727 6289                             WhatsApp Number: +1 (214) 727-6289
Please use email 99% of the time as it is now very difficult to answer all the phone calls.
Email: sales@wideimagesolutions.com    Phone Number: +1 (405) 927-8129       WhatsApp Number: +1 (214) 727-6289.
Please use email 99% of the time as it is now very difficult to answer all the phone calls.

Error Codes - HP Designjet 2500CP 36" (A0) printer (C4704A)

* Durable graphics printing for print service providers and sign makers *

* 010020

The Checksum read on the Flash SIMM is incorrect.
Requires a Service Engineer 

* 010021 AXXXXXXX

The base DRAM or RAM SIMM test failed.
Requires a Service Engineer

* 010022

Swath RAM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

* 010023

EEROM test failure.  Relates to Main PCA.
Power OFF, wait for 20 seconds and then Power ON. 

If problem continues then requires a Service Engineer.

* 010025

Problem initialising the encoder pulse generator. 
Requires a Service Engineer

* 010030

One of the two interconnect boards not detected. 
Requires a Service Engineer 

* 010031

The Printhead Primitive Driver ASIC Test Failed. 
Requires a Service Engineer.

* 010032 000000XX

Fan Test Failed- Current not detected in one or both fans. 
Requires a Service Engineer.

* 010033

The DC Motor Driver ASIC Test Failed. 
 Service Engineer is required.

* 010034 000X0000

One of the DC motors has failed. 
Error data - 00010000 - X-axis Motor Failed.
00020000 - Y-axis Motor Failed.  
00030000 - Both DC Motor Failed.
A Service Engineer is required.

* 010035 0XABCDEF

One of the stepper motors has failed.  
Error Data (0XABCDEF) if the value of each letter is 0 then the component is OK.
If the value is 1 then this relates to various components and an Engineer is required.

* 010036

ADC Test Failure in the Main PCA. 
Switch the Printer OFF from the rear of the machine disconnect the power cable, leave for 30 seconds, reconnect the cable and Switch the printer back ON.
If the problem continues then a Service Engineer is required.

* 010037

ADC Test Failure in the Carriage PCA. 
Requires a Service Engineer to rectify.

* 010038

A Printhead voltage could not be set - Main PCA Failure. 
Requires a Service Engineer to rectify.

* 010039

A Printhead voltage could not be set - Carriage  PCA Failure. 
Requires a Service Engineer to rectify.

* 010040

The Ambient Temperature measured is out of the normal range. 
This could indicate a problem in the following areas, Trailing Cable, Carriage Assembly or the Electronics Module and this will require a Service Engineer to rectify.

* 010041

Problem in setting the Printhead Voltage.
Switch the Printer OFF from the rear of the machine disconnect the power cable, leave for 30 seconds, reconnect the cable and Switch the printer back ON. If the problem continues then during initialisation another Error code will appear. Make a note of this code and provide this to a Service Engineer who is required to resolve this issue.

* 010042 0000000X

The status of one of the Optical Sensors is not stable when it should be.
Error data (X) has the value 0,1,2,3,4, or 5 and indicates which sensor is not functioning correctly, require a Service Engineer to rectify.

* 020000

Error in finding the Primer home position.
Requires a Service Engineer to rectify this problem.

* 020001

Error in finding the Elevator home position.
Requires a Service Engineer to rectify this problem.

* 020002

Error in finding the Refill Arm position.
Requires a Service Engineer to rectify this problem.

* 020003

Error in finding the Refill Stepper Motor home position.
Requires a Service Engineer to rectify this problem.

* 020004

Error in finding the Service Station home position.
Requires a Service Engineer to rectify this problem.

* 020005

Elevator has problem reaching a desired position.
Requires a Service Engineer to rectify this problem.

* 020006

The refill position in the Y-axis is not calibrated.
Requires a Service Engineer to rectify this problem.

* 020010

Problem with fine movement of the Y-axis motor.
Switch the printer OFF and ON again.
If this does not resolve the issue then a Service Engineer is required.

* 020011

Error during initialisation of the Y-axis.
Switch the printer OFF and ON again.
If this does not resolve the issue then a Service Engineer is required.

* 040601

The MIO card does not support the MIO 6 protocol.
This may require a Service Engineer.

* 040xxx

MIO Card Error.
Press ENTER and switch the printer OFF. Make sure that the MIO card is correctly installed and switch the printer ON again.
If the error code continues to appear after, then the MIO card requires replacing. This may require a Service Engineer.

* 050000

The Line Sensor has problems finding the Mark Encoder.
Requires a Service Engineer.

* 060000

The Line Sensor is not functioning properly because there is too much ambient light.
Close the Window on the printer if it is open. Move the printer to a location with less light.
The Printer must be kept away from direct intense sunlight or a spotlight.
If this does not resolve the problem, may require a Service Engineer.

* 060200

Incompatible Firmware and Carriage PCA.
May require a Firmware upgrade- call Service Engineer.

* 060399

Incompatible Firmware and Line Sensor.
May require a Firmware upgrade - call Service Engineer.

* 07xxxx

Firmware Error.
May require a Firmware upgrade - call Service Engineer.

* 080001 (DJ 2500CP only)

Hard Disk Drive installed without PostScript.
May require a PostScript SIMM upgrade -  call Service Engineer.

* 08xxxx (DJ 2500CP only)

PostScript Error.
May require a Firmware upgrade - call  Service Engineer.

* 090004 (DJ 2500CP only)

PostScript installed without the Hard Disk Drive.
Require Service Engineer to install Hard Disk Drive.

* 09xxxx (DJ 2500CP only)

Problem with the Hard Disk.
Switch the printer OFF and ON again. If the Error Code re-appears may require a Service engineer 

* 10100

Error reading EEROM. 
Indicates an Error with the Electronics Module which will require a Service Engineer to resolve.

* 10101

An action outside the EEROM Limits has been performed

Make sure you have a verion of the latest Flash SIMM (Firmware) installed or call a service engineer to upgrade the Firmware Revision of the Flas SIMM - If the error still recurs the Service engineer will investigate further.

* 10102

Physical EEROM write and/or write operations failed The EEROM data that is written does not match the data that is read. - Requires an Engineer.

* 10110

The content of the permanent configuration area of the EEROM is not valid when the printer is initialised in Service Mode.
Requires a Service Engineer to investigate this problem further.

* 10111

The content of the User configuration area of the EEROM is not valid when the printer is initialised.
Press ENTER and re-configure the front panel settings. If error continues requires a Service Engineer.

* 10120

The content of the permanent configuration area of the EEROM is not valid when the printer is  initialised in Normal Mode.
If the Error Code appeared during normal operation and not during the initialisation then the problem can be solved by switching the printer OFF and ON again. If this does not resolve the issue then a Service Engineer is required.

* 10121

One of the banks of the user area was corrupted while writing or reading in that area. 
Switch the printer OFF and ON again. If this does not resolve the issue then a Service Engineer is required