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Phone Number: +1 (214) 727 6289                             WhatsApp Number: +1 (214) 727-6289
Please use email 99% of the time as it is now very difficult to answer all the phone calls.
Email: sales@wideimagesolutions.com    Phone Number: +1 (405) 927-8129       WhatsApp Number: +1 (214) 727-6289.
Please use email 99% of the time as it is now very difficult to answer all the phone calls.

Error Codes - Designjet T520 36" (A0) ePrinter (CQ893A)

*A fast, professional, intuitive A4-A0 printer with Wi-Fi connectivity*

41.1:10

There may be a paper or carriage jam. Check and clear the paper path if necessary.
If error continues  may Require a Service Engineer.

(Colour) cartridge has expired.

(Colour) cartridge has expired. 

Replace the cartridge.

(Colour) cartridge is low on ink.

(Colour) cartridge is low on ink.  

Ensure that you have a new cartridge of the same colour ready.

(Colour) cartridge is very low on ink.

(Colour) cartridge is very low on ink.   

Ensure that you have a new cartridge of the same colour ready.

01.1:10

Problem with the PrintMech PCA.

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power ON the Printer.
  • NOTE: Even though you can continue working with a Continuable Error Code, an on-site visit should still be planned to troubleshoot the problem.
  • If the System Error continues requires a Service Engineer.

02:10

There may be a paper or carriage jam. Check and clear the paper path if necessary.
If error continues  may Require a Service Engineer.

03.0:10

Battery of Real Time Clock has run down.

 Requires Service Engineer 

08:10

Restart the printer.
If error continues  may Require a Service Engineer.

11:10

Trailing Cable does not seem to be detected.

Try the following: 

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Check that the Trailing Cable is not damaged.
  • Reconnect the power cord and power ON the Printer. 

 

If problem continues - requires Service Engineer.

17:10

Restart the printer.
If error continues  may Require a Service Engineer.

21.1:10

Restart the printer.
If error continues  may Require a Service Engineer.

21:10

There may be a paper or carriage jam. Check and clear the paper path if necessary.
If error continues  may Require a Service Engineer.

41:10

There may be a paper or carriage jam. Check and clear the paper path if necessary.
If error continues  may Require a Service Engineer.

42.1:10

There may be a paper or carriage jam. Check and clear the paper path if necessary.
If error continues  may Require a Service Engineer.

42:10

There may be a paper or carriage jam. Check and clear the paper path if necessary.
If error continues  may Require a Service Engineer.

45:10

There may be a paper or carriage jam. Check and clear the paper path if necessary.
If error continues  may Require a Service Engineer.

51.1:10

Restart the printer.
If error continues  may Require a Service Engineer.

55:10

Problem with the Line Sensor.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

 If the System Error continues call service engineer

79:04

Generic Firmware error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. 

If error persists, requires a Service Engineer 

85.1:10

Restart the printer.
If error continues  may Require a Service Engineer.

85.2:10

Restart the printer.
If error continues  - Require a Service Engineer.

87:10

There may be a paper or carriage jam. Check and clear the paper path if necessary.
If error continues  - Require a Service Engineer.

Current job has been cancelled because roll is out of paper

Current job has been cancelled because roll is out of paper

 Load a new Roll of paper and send the job again.

Depleted cartridge must be replaced to resume printing.

Depleted cartridge must be replaced to resume printing.

Replace the cartridges as needed.

End of roll has been reached. ......

Full Error Message: End of roll has been reached. it is not possible to load the roll.
Load a new roll.

Ink system failure.

Ink system failure. 

Requires a Service Engineer.

Loaded paper is too wide. Manual unload required.

Loaded paper is too wide. Manual unload required.

Remove the paper manually and load paper of the correct size.

Maintenance 1 advised.

Requires a Service Engineer.

Maintenance 2 advised.

Requires a Service Engineer.

Maintenance 3 advised.

Requires a Service Engineer.

Missing or failed Printhead.

Remove or reinsert the same printhead. Install a new printhead. If problem persists , Requires a Service Engineer.

Multisheet tray is out of paper .......

Full Error Message: Multisheet tray is out of paper. Load paper in multi-sheet tray and press OK to continue printing or cancel the job.
Load paper into multi-sheet tray.

One or more cartridges appear to be missing or damaged.

One or more cartridges appear to be missing or damaged.

Insert cartridges of the correct colour as needed.

Out of memory.

The printer cannot complete the job. Resend the job, selecting Send Job as Bitmap in the driver, go to the Advanced tab, then Document options > Printer features.

Paper jam.

Paper Jam

Refer to User Manual "The Roll has Jammed" or "The Multi-sheet Tray has Jammed". If problem persists may Require a Service Engineer.

Paper too far from lateral load line.

Paper too far from lateral load line.  

Remove and reload the paper.

Paper width is smaller than min size supported

Full Error Message: Paper width is smaller than minimum size supported by the selected paper source. Load cancelled.
Remove paper and load paper of the correct size.

Please manually unload roll paper and try again.

Please manually unload roll paper and try again. 

Rewind the roll manually.

Refilled or depleted cartridge detected.

Check the cartridges.

Single sheet is loaded with too much skew.

Single sheet is loaded with too much skew.

Press Eject  to unload paper - Remove and re-load the paper.

Used cartridge might not have enough ink .......

Full Error Message: Used cartridge might not have enough ink  to complete startup. Open ink door to replace the cartridges.
If a new printhead has been inserted without a new set of ink cartridges. Replace the cartridges not marked as new.

Wrong file format.

The file format is incorrect or not supported. The printer cannot process the job which will be discarded.

Call service engineer if system error code recurs.

 

You are printing a multipage job .......

Full Error Message: You are printing a multipage job. Load another sheet to continue printing or cancel the job.
Load another single sheet.