Error Codes - Designjet T1120 PostScript 44'' (A0) Printer (CK840A)

Communication with Main PCA failed.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If this does not resolve the problem - Requires Service Engineer

Failure reading acumen chip of an Ink Supply Station.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check that there are not two cartridges of the same color installed. Reconnect the power cord and power ON the Printer.
If error continues requires Service Engineer.

Problem with the Carriage PCA. 
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If this does not work check that the Trailing Cable is not damaged. If this does not resolve problem - Requires Service Engineer 

Battery of Real Time Clock run down.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Unplug any network or USB cables. Reconnect the network or USB cable then the power cord and power ON the Printer.
If error continues requires Service Engineer.

Problem with Power Supply Unit.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If error continues requires Service Engineer.

No communication between the Front Panel and the Main PCA.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If this does not resolve the problem - Requires Service Engineer

Trailing Cable does not seem to be detected.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. Check that the Trailing Cable is not damaged. If this does not resolve the problem - Requires Service Engineer

Failure moving the Primer Motor of the Service Station.
Requires Service Engineer.

Failure moving Service Station. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Primer Tubes. 
● Make sure that the Service Station path is clear. Remove any visible obstacles (e.g.paper,  screws, plastic parts, etc...) restricting the movement of the Service Station.

● Reconnect the power cord and power ON the Printer.

If error continues then requires a Service Engineer.

Left Ink Supply Error, module 0.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
If problem continues, requires a Service Engineer.

Left Ink Supply Station error.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If this does not resolve the problem - Requires Service Engineer

Ink Setup failure. 
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
If problem continues, requires a Service Engineer.

Ink supply error found during IDS diagnostic test.
The n represents the ink supply that is failing. The ink supply furthest to the left is always 0, and then they count up from left to right.
 Requires service engineer.

An Error has been detected with the Cutter.

Switch the Power OFF from the back of the Printer and disconnect the Power cord. Check the Cutter Assembly for blockage or any other obvious problems. Reconnect the power cord and power ON the Printer. 
If problem continues, requires a Service Engineer.

Paper is loaded. While testing the cutter, paper should not be loaded

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Unload the media. Reconnect the power cord and power On the Printer.
 If the problem persists - requires service Engineer

Electrical fault or current limit in Media-Axis Motor. 

(forDesignjet Z2100/Z3100/Z3200 Series refers to old code 1st ed. April 2007 manual)

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller.
• If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.

Requires service engineer if system error recurs

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller.
• If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction.
• Reconnect the power cord and power ON the Printer.
• If the problem persists - Requires Service Engineer

Electrical fault or current limit in Media-Axis Motor.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. 
• Reconnect the power cord and power ON the Printer. 
• If the problem persists - Requires Service Engineer

Scan-Axis Motor failure (likely due to obstacles in the scan axis or electrical fault).

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.  
• Open the Window and check for any visible obstacles restricting the movement of the Media Advance Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using Media Lever) and clear the obstruction. 
• Reconnect the power cord and power ON the Printer.

If problem continues, requires a Service Engineer.

Electrical problem (fault, current limit, overheating) in Scan-Axis Motor.
Try the following:

• Switch the power off from the rear of the unit, disconnect the power cable.
• Check for any visable obstacles restricting movement of Carriage Assembly. Remove any obstacle to let the carriage move freely along the whole scan-axis. If there is a wrinkled mass of paper inside the paper path, raise the pinch wheels (using the Media Lever) and clear the obstruction.  
• Reconnect and power on the unit
• If problem persists - Requires a Service Engineer

An error with the Rewinder System has been detected.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. If error continues, 
Requires a Service Engineer.

Starwheels Motor error.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
If error continues, Requires a Service Engineer.

Star wheels motor error.

Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA.
• Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction. 
• Reconnect the power cord and power ON the Printer.

 If the problem persists - Requires Service Engineer

Star wheels motor error.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA.
• Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction.
• Reconnect the power cord and power On the Printer.

If error persists, may require a Service Engineer

Star wheels motor error.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
• Check that the Starwheel Assembly cable is not damaged and is correctly connected to Main PCA.
• Open the Window and check for any visible obstacles restricting the movement of the Starwheel Assembly, then clear the obstruction.
• Reconnect the power cord and power On the Printer.

If error persists, may require a Service Engineer

PPS system failure.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer

Window Sensor failure.

Requires Service Engineer

Problem with the Line Sensor (Tetris). The printer has detected a failure to access Line Sensor EEPROM).

Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.If the problem persists - Requires Service Engineer.

Drive roller analog encoder sensor fail or calibration failed.
Try the following: Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If the problem persists - Requires Service Engineer.

The Line Sensor of the printer is not functioning correctly. Either the Line Sensor shutter has failed to open, there is a failure to communicate with the Line Sensor, the Line Sensor is not calibrated correctly, or the firmware is not compatible with the Line Sensor.
Try the following:
Switch the Power OFF from the back of the Printer and disconnect the power cord. Reconnect the power cord and power On the Printer.
Requires Service Engineer if system error code continues

The file format is incorrect and the printer cannot process the job.
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. Resend the file to the printer.  
The file cannot be printed because it is password protected. Resend the file without password protection. 
If the error continues, Requires a Service Engineer.

Input/Output problem through the network interface of the formatter. 
Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. 
If the error continues, requires a Service Engineer.

Input/Output problem through the USB Port. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Check that the USB cable is correctly connected to the Printer.
● Check that the Printer has the latest Firmware version. If not Require a Service Engineer to update the Firmware to the latest version.

Memory Driver Internal I/O error, I/O Socket Manager Internal I/O error, communications error.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
• Check that the unknown port cable is correctly connected to the Printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

Requires Service Engineer.   

Loss of engine counters tracking. 
Try the following:
● Reboot the printer. The printer will continue to function correctly, but the life counters will not continue counting until you restart the printer.
Requires a Service Engineer.

Out of Memory failure.
It is recommended that you remove any unnecessary files from the Hard Disk Drive of the Formatter using the Web Server. 
If problem continues, requires Service Engineer.

A service callibration must be performed.
Check the internal error code to see which calibration must be performed. To check the code press UP and CANCEL together while the error code is displayed.
Requires Service Engineer.

Servo Error. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

Requires a Service Engineer.

Error uploading paper profile update file

Try the following:

• Switch the power off from the back of the product and disconnect trhe power cord. Reconnect the power cord and power on the product.
• Make sure the connection between the computer and the product is functioning correctly.
• Try to upload the paper profile update file again. make sure the version of the paper profile update file is compatible with the Firmware version the product is using. You can check this on the same Web Page from where you downloaded the paper profile update.
• A service engineer should not be required unless the error code recurs.

Error uploading firmware update file. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Make sure the connection between the computer and the printer is functioning properly.
● Try to update the Firmware again.
May require a Service Engineer.

The Spitoons (Left Spitton, Service Station) have reached 80% capacity.
Requires Service Engineer.

The Spitoons (Left Spitton, Service Station) are full.
Requires Service Engineer

Hard disk drive is full.

Try the following: Remove any unnecessary files from the hard disk using the web server.

Web access application. The web server is not functioning correctly
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power ON the Printer. 
• Firmware may need updating - Requires Service Engineer.      

Media settings area missing in media settings file
Try the following: 

• Switch the Power OFF from the back of the Printer and disconnect the Power cord.
• Reconnect the power cord and power On the Printer.  
• Firmware may need updating
• Update the OMES of the paper type that is failing.

Requires Service Engineer.

The job received can not be printed without borders on this paper.

Try the following:

Use a paper that supports borderless printing.

This system error code does NOT require service help. It should be resolved by the customer.

Recoverable firmware error that does not stop the printing process.
Try the following:

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power On the Printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.
• Requires Service Engineer

Generic Firmware error.

Try the following:

• Switch the Power OFF from the back of the Printer and disconnect thePower cord. Reconnect the power cord and power On the Printer.
• Check that the Printer has the latest Firmware version. If not, update the Firmware to the latest version.

If this does not resolve the problem - Requires Service Engineer.

This Error can occur if the product has been dropped during transportation causing structural damage.

Before continuing with the 81:YZ troubleshooting, first look for structural damage. e.g.Consistent 81:YZ error codes.

May require a Service Engineer

Back tension servo shutdown (roll feeding). 

For the Z2100/Z3100/Z3200 Series this refers to old code 1st Edit. April 2007 manual.

Try the following:

● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● If the problem persists, may require a Service Engineer.

Problem finding the Drive Roller zero.
Requires Service Engineer

Possible Paper Jam.   

For the Z2100/Z3100/Z3200 Series this refers to old code 1st Edit. April 2007 manual

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Open the Window and check for any visible obstacles restricting the movement of the Drive Roller. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction. 
• Ensure that the media meets the printer specification.

If problem continues requires a Service Engineer.

Unable to pressurize the Ink Delivery System. The ISS Motor does not move as expected

Try the following: 

Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.

If Problem persists - Requires Service Engineer.

Profiling algorithm failed. 

(For DJ Z2100/Z3100/Z3200 Series this refers to old code 1st Edit. April 2007 manual)

Try the following:
● Profiling failed due to a different error (not algorithm / data processing).
● Perform the Colour Sensor (ESP) calibration. You must use glossy paper for this calibration.

Requires a Service Engineer.

Colour calibration Error.

Try the following:

Profiling failed due to a different error (not algorithm / data processing).

Perform the Colour Sensor (ESP) calibration. You must use glossy paper for this calibration.

If the System Error continues call Service Engineer

(Refers to the old 1st ed. April 2007 manual for Designjet Z2100/Z3100/Z3200  )

Automatic backup print mode enabled. 
Try the following:
● Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
● Recover the printheads.
May require a Service Engineer if problems persist