Skip to content

sales@wideimagesolutions.com

Phone Number: +1 (214) 727 6289                             WhatsApp Number: +1 (214) 727-6289
Please use email 99% of the time as it is now very difficult to answer all the phone calls.
Email: sales@wideimagesolutions.com    Phone Number: +1 (405) 927-8129       WhatsApp Number: +1 (214) 727-6289.
Please use email 99% of the time as it is now very difficult to answer all the phone calls.

Error Codes - Designjet 815 MFP 42'' (A0) Printer (Q1279A)

*Superior quality and reliability with the HP Designjet*

-1 JetImage Software RIP

-1 No printer selected. 
Select a printer. A printer must be configured in the application before trying to print.

-11 JetImage Software RIP

-11 The folder must be empty.  
The folder must be empty (occurs during file browsing operations).
Corrective Action: Check that the folder is empty before deleting it.

-12 JetImage Software RIP

-12 Unable to delete the folder. 
Unable to delete the folder (occurs during file browsing operations, typically if a folder is shared).
Corrective Action: Close all the applications and try again.

-13 JetImage Software RIP

-13 Unable to rename the folder.  
Occurs during file browsing operations, usually due to a share issue.

-14 JetImage Software RIP

-14 Unable to reserve the scanner.
Check and see if any other application is using the scanner.

-16 JetImage Software RIP

-16 error reading the RIP gray balance file. 
If current media profile specifies to use CSV-file in the RIP gray balance and the file is not found.
Corrective Action: Either disable the use of gray balance or attempt to create the file again.

-19 JetImage Software RIP

-19 When combining thick media handling (paper guide in extended position) with auto size detection, the size detection must be done separately by running a preview scan before the final copy or scan operation. 
Corrective Action: Try the following:  Run a preview scan before the final copy or scan operation.  Perform the copy or scan to file instead

-2 JetImage Software RIP.

No media profile selected for current printer. 
Either select OK and then run the operation with out the Media Profile.  Or select Cancel and prepare a Media Profile before performing the operation.

-6 JetImage Software RIP

No scanner selected or selected scanner not present.
If the scanner was turned Off during application start-up.

Try the following: Check that the scanner is turned On.  Check that the scanner is selected.

-9 JetImage Software RIP

-9 The currently selected printer is not installed in the system.  
The windows printer driver for the currently selected printer is not found.
Try the following: Check that the printer driver is installed.  Install the printer driver if not already installed.

00003 JetImage Software RIP

00003 Scanning invalid size of area requested for scanning.   
Negative scan-width specified.
Corrective Action: Reselect the scan area and try again.

01003 JetImage Software RIP

01003 Error printing colorsheet.
Try the following: Check the printer to make sure it is switched On and connected to the scanner.  Try printing a test print to make sure that the printer is working. 

Call service engineer if system error code recurs.

01013 JetImage Software RIP

Error detecting index-mark. 
Try restarting the system. 
If the problem persists,Call service engineer

01014 JetImage Software RIP

01014 Sheet bad aligned.
Try the following: Reinsert the sheet, making sure that it is straight and at the right position.  If the problem persists - Call service engineer

01015 JetImage Software RIP

01015 Error detecting left margin.
Try the following:Try reinserting the sheet. If the problem persists - Call service engineer



01016 JetImage Software RIP

01016 Error detecting right margin.
Try the following: Try reinserting the sheet.  If the problem persists-Call service engineer

01017 JetImage Software RIP

01017 Error reading colorsheet. The end of the sheet is reached before expected.

Check that the correct colorsheet is being used.

01018 JetImage Software RIP

01018 The Close Loop Calibration (CLC) has been aborted. 
The user has cancelled the color map operation.

01019 JetImage Software RIP

01019 Wrong insert position. The sheet has been inserted in the wrong position.
Try the following: Reinsert the sheet, making sure that it is at the right position.

If the problem persists, view the scandump.tif file for further diagnosis.

Call service engineer

01020 JetImage Software RIP

01020  Can’t find top of sheet.  
Reinsert the sheet, making sure that it is at the right position.

01021 JetImage Software RIP

01021 Can’t find bottom of sheet.
Reinsert the sheet, making sure that it is at the right position.

01022 JetImage Software RIP

01022 Does not correspond to this version or clc.dll. 
Install the correct version of the language resource dll.

01:10

Electronics Module failure.

Requires Service Engineer

01:11

The Electronics Module Cooling Fan badly connected.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, requires Service Engineer

01:12

The EEROM is not configured correctly (the product number may be missing).
Requires Service Engineer

01:13

Electronics Module failure.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, requires Service Engineer

02 JetImage Software RIP

02 Invalid scan coordinates. The paper frame was placed fully outside the scan image. 
Try repositioning the paper frame so that it covers some of the scannable area.

02004 JetImage Software RIP

02004 Unable to open device for reading.
Check that the device (file) is available.

02005 JetImage Software RIP

02005 Unable to open the device for writing. 
Check that the device (file or printer) is available.

02006 JetImage Software RIP

02006 Unable to read from the device.
Try the operation again.

02007 JetImage Software RIP

02007 Unable to write to the device. 
Try the operation again.

02013 Jetimage Software RIP

02013 Destination already exists. 
Try the operation again with a different file name.

02:10

Carriage failure.

Call service engineer

02:13

Carriage failure.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

 If the Error Code continues, requires Service Engineer.

03008 JetImage Software RIP

03008 Device not available. Scanner not found.
Try the following:

Check that the scanner is turned On.  Check the connection to the scanner.

03:10

Problem with the Power Supply Unit.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. 

 If the System Error continues requires a Service Engineer.

04:11

LAN Card not detected.
Requires Service Engineer

05:10 (Only applicable to DJ 800 Series)

Formatter failure Error/Formatter not detected Warning.
Requires Service Engineer

05:11

Formatter not detected.
Requires Service Engineer

06 JetImage Software RIP

06 Not enough disk space for spool file.  
Make sure that the environment TEMP (or secondary TMP) points to a folder with plenty of space.

08 JetImage Software RIP

08 The scanner is currently on standby. Please press the soft power button on the scanner to activate it. 
Press the soft power button on the scanner to activate it.

08-147 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes 3 times.  Error related to the switch setting on the Operators Panel. 
Check the ID switch settings on the Operators Panel: – For HP Designjet copier cc800ps: 00011000 (0=OFF, 1=ON).
For HP Designjet 815mfp: 00011011 (0=OFF, 1=ON) – For HP Designjet scanner 4200: 00100101 (0=OFF, 1=ON).
Check that the Operators Panel is correctly connected.  
The Operators Panel is faulty if this is the case then requires a Service Engineer.

 

08-149 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes 5 times.  Error related to the Smart Card. 
Check that the Smart Card is valid for this scanner.  Check that the Smart Card Reader is correctly connected to the Controller Board.
Check that the Smart Card is correctly inserted.  requires a Service Engineer.

08-208 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes 5 times.  Error related to the Smart Card. 
Check that the Smart Card is valid for this scanner.  Check that the Smart Card Reader is correctly connected to the Controller Board.
Check that the Smart Card is correctly inserted. if problem persists -  requires a Service Engineer.

08:11

Problem with the Front Panel/Front Panel cannot be detected.

• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• If the System Error continues requires a Service Engineer.

11:11

Trailing Cable is badly connected.

Requires Service Engineer.

11:13

Problem with setting the voltage of the Printheads.
Requires Service Engineer

12:11

A short detected in the Carriage Assembly.
Requires Service Engineer

13496 Jetimage Software RIP

13496 The scanner is initializing or warming up.
This happens if you try to scan too quickly after powering On the scanner. Wait a short while and then try scanning again.

17977 JetImage Software RIP

17977  Media is present in scanner, but command was aborted by user.
Problem Description: User interfered with the scanner.
Try the operation again.

17980 JetImage Software RIP

17980 Paper jam.  
Check rollers and mechanical paper detectors for any paper jam. Once paper jam is cleared, try the operation again.

21:10

Service Station failure.

Requires a Service Engineer.

21:11

Service Station/Aerosol Fan cannot be detected or the Service Station is badly adjusted.
Requires Service Engineer

22:10

Ink Supply Station failure.

Requires Service Engineer

30-140 - Operating Panel

Diagnostic = Flashing, Wait = Flashes once, Ready = OFF. Correction of Camera A failed. 
Make sure that the Glass Plate and the White Background Plate are clean.  Check the lamp to make sure that it is working.

These may be cleaned with a damp micro-fibre cleaning cloth. (do not use solvent)

If this has not resolved the problem then a Service Engineer is needed.

30-141 - Operating Panel

Diagnostic = Flashing, Wait = Flashes twice, Ready = OFF. Correction of Camera B failed.
Make sure that the Glass Plate and the White Background Plate are clean.These may be cleaned with a damp micro-fibre cleaning cloth. (do not use solvent)                      Check the lamp to make sure that it is working.

If this has not resolved the problem then a Service Engineer is needed.

32-144 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = OFF. Stitching failed (it has not been possible for the processor to detect one and only one image of the stitching wire in the scanned input).
Make sure that the Glass Plate and the White Background Plate are clean. (Do not use solvent) These may be cleaned with a damp micro-fibre cleaning cloth.

If this has not resolved the problem then a Service Engineer is needed.

40-84 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes twice. The connectors to the cameras are in the wrong position.

A Service Engineer is required.

40-xxx - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes twice. Error on Camera Board.
A Service Engineer is required to run further diagnostic tests to verify the faulty component.

41:10

Electrical fault in Media-Axis Motor.
Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

41:13

Error in the Paper-Axis Motor Encoder quadrature.
Requires Service Engineer

42:10

Electrical fault in Scan-Axis Motor.
Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

43:10

Vacuum Fan has Stopped.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a Service Engineer.

43:11

Vacuum Fan not detected.
Requires Service Engineer

50-100 to 50-214 - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes once. Firmware related error.
This problem requires a Service Engineer.

 

50-xxx (17 to 28, 51 to 81 and 90 to 99) - Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes once. Error on the Main Electronics Board.
This problem requires a Service Engineer.

56:10

Drive Roller Encoder Sensor error.
Requires Service Engineer

56:13

Error in the Drive Roller Encoder Sensor quadrature.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.  If the Error Code continues Requires Service Engineer

60-xxx (29 to 34, 82, 83) Operating Panel

Diagnostic = Flashing, Wait = OFF, Ready = Flashes 4 times. The touch screen does not detect the Scanner.
Requires a Service Engineer.

61:04

Firmware Error.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.  If the Error Code continues Requires Service Engineer

61:05

Error Processing Job. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and resend the file that you were trying to print. If the Error Code reappears after resending the file, then try generating the file again and try to print again. If the Error Code continues Requires Service Engineer

64:04

Firmware Error (USB Port).
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

 If the Error Code reappears, requires a Service Engineer.

71:04

Problem allocating Memory. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HPGL/ 2 card installed.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.  If the Error Code reappears, requires a Service Engineer.

71:06

Out of Memory problem. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HPGL/ 2 file.
Requires Service Engineer

72:04

Problem in the Scan-Axis (Firmware Error).
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer.

73:04

Servo Error.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

 If the Error Code reappears, requires a Service Engineer.

79:04

Generic Firmware error.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
• Check that the Printer has the latest Firmware version. 

If error persists, requires a Service Engineer 

81:01

Paper-Axis shutdown/ Paper Servo shutdown - usually a paper-jam caused by a blockage of the Paper-axis System.

If this error code was caused by a paper-jam, unplug the power cable from the printer and clear the blockage. Plug in the power cable again and check if the Error Code has disappeared.

If this error code appeared but was NOT caused by a paper jam - requires a Service Engineer.

81:11

Paper-Axis shutdown (during the Paper Advance test).
Requires Service Engineer

85:10

Paper-Axis Encoder error. The Drive Roller Encoder Sensor cannot find the zero position of the Encoder Disk.
Requires Service Engineer

86:01

Scan-axis shutdown/Carriage Servo shutdown - caused by problem moving the carriage, most likely due to a paper jam.

Try the following: 

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord. 
  • Open the Window and check for any visible obstacles restricting the movement of the carriage. If there is a wrinkled mass of media inside the paper path, lift the Pinch wheels (using the Media Lever) and clear the obstruction.
  • Reconnect the power cord and power ON the Printer.

If problem persists - Requires Service Engineer

86:11

View onView on YouTube

Scan-Axis length too short.

  • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly.
  • If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 

Requires a Service Engineer if error code recurs.

86:13

Carriage-Axis shutdown (Firmware Error).
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.  If the Error Code reappears, requires a Service Engineer

87:13

Unable to read the Carriage Encoder Sensor.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer.

93:10

Ink System startup failed.
Requires Service Engineer

BIOS ROM checksum error - system halted - Touch Screen error

Error during initialization.  
Reboot the system and enter the BIOS setting. Load "Setup Default" and save the BIOS setting.

Call service engineer

CMOS battery failed

CMOS battery failed
The battery life is approximately 3 years before it requires replacement. 

Call service engineer to replace CMOS battery.

CMOS checksum error - defaults loaded - Touch Screen error

Error detected in the CMOS.

Reboot the system.

Call service engineer

Display switch is set incorrectly - Touch Screen error

Problem encountered with the Touch Screen.  
Connect the Touch Screen to a CRT Monitor and check the resolution setting for the display. If the CRT Monitor is working well then it seems there is an LCD problem. 
Requires a Service engineer.

 

Floppy disk(s) fail (40) / (80) - Touch Screen error

Floppy disk(s) fail (40)/ (80). No Floppy Disk detected.
Try the following: Check if the Floppy Disk Drive cable is connected correctly, reconnect the cable if necessary. 

Call service engineer

Hard Disk install failure - Touch Screen error

Hard Disk install failure. No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

Keyboard error or no keyboard present - Touchscreen error

Keyboard error or no keyboard present. No keyboard has been detected.
Try the following: Check if the Keyboard is connected correctly. Reconnect the cable if necessary. Replace the Keyboard if all else fails 

Memory test fail - Touch Screen error

Memory test fail. 

Requires a Service Engineer.

Primary master hard disk fail - Touch Screen error

Primary master hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

Primary slave hard disk fail - Touch Screen error

Primary slave hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

Secondary master hard disk fail

Secondary master hard disk fail No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

Secondary slave hard disk fail - Touch Screen error

Secondary slave hard disk fail. No Hard Disk detected, error related to Hard Disk Drive.

Call service engineer

The driver is not ready (CD-ROM) - Touch Screen error

The system cannot read from the CD-ROM drive.
Eject the CD currently in the CD-ROM drive and place it into a different CD-ROM drive. Can the CD be read in the other CD-ROM drive?
If Yes:  Requires a Service Engineer.
If No: Replace the CD, it could be damaged.

The driver is not ready (FDD) Touch Screen error

The driver is not ready - The system cannot read from the Floppy Disk Drive (FDD).

Try the following: Eject the Floppy Disk currently in the FDD and place it into a different FDD. Can the CD be read in the other FDD? – If Yes: Replace the Floppy Disk Drive (P/N Q1278-60035). – If No: Replace the Floppy Disk, it could be damaged.