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sales@wideimagesolutions.com

Phone Number: +1 (214) 727 6289                             WhatsApp Number: +1 (214) 727-6289
Please use email 99% of the time as it is now very difficult to answer all the phone calls.
Email: sales@wideimagesolutions.com    Phone Number: +1 (405) 927-8129       WhatsApp Number: +1 (214) 727-6289.
Please use email 99% of the time as it is now very difficult to answer all the phone calls.

Error Codes - Designjet 650C PostScript 24'' (A1) Printer (C3791A)

*Accurate, consistent and stable HP Designjet*

010001

Window sensor circuitry not operating correctly. 
Check the windows sensor switch. If problem continues then requires a Service Engineer.

010011

Bail sensor indicates the bail is up when it should be down. 
Requires a Service Engineer.

010012

Bail sensor indicates the bail is down when it should be up. 
Requires a Service Engineer.

010013

Bail is falling down (missing the detent).
Requires a Service Engineer.

010020

ROM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

010021

DRAM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

010022

Swath RAM test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

010023

EEROM test failure.  Relates to Main PCA.
Power OFF, wait for 20 seconds and then Power ON. 

If problem continues then requires a Service Engineer.

010024

Pen interface ASIC test failure.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

010025

Communication failure between the main and servo processors. Communication occurs through the processor support ASIC.
 Requires a Service Engineer.

010026

Servo interrupts not occuring or not reaching the main processor through the processor support ASCI.
 Requires a Service Engineer.

010027

Error in servo drive calculations.
 Requires a Service Engineer.

010028

EEROM Checksum failure.
Turn the printer Off wait for 20 seconds and turn the printer back ON.

If problem persists Requires a Service Engineer.

010029

EEROM Write failure.
Turn the printer OFF and ON again from the rear rear of the printer.

If problem persists requires a Service Engineer.

01002a

RS-232-C  loopback test failure.
 
Requires a Service Engineer.

01002b

Centronics test failure.

Requires a Service Engineer.

01002c

Servo processor communication error.
 
Requires a Service Engineer.

01002f

DRAM test failure.

Requires a Service Engineer.

010030

Failed communications between the carriage and main processors.
For all 01003X codes, check trailing cable connections 
Requires a Service Engineer.

010031

Failed communications between the carriage and main processors.
For all 01003X codes, check trailing cable connections - Requires a Service Engineer.

010032

Carriage ASIC test failure.
For all 01003X codes, check trailing cable connections 
Requires a Service Engineer.

010033

Pen interface ASIC and carriage ASIC link test failure.
For all 01003X codes, check trailing cable connections  
Requires a Service Engineer.

010040

Error detected in X-axis servo feedback loop.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

010041

Error detected in Y-axis servo feedback loop.
Power OFF and then Power ON.  If problem continues then requires a Service Engineer.

010050

Uppermost SIMM indicates a failure.
Replace uppermost SIMM. - Requires a Service Engineer.

010051

Next to uppermost SIMM indicates a failure.
Replace next to uppermost SIMM. - Requires a Service Engineer.

010052

Both upper and lower SIMMs indicate a failure.
Replace both upper and lower SIMMs. 
Requires a Service Engineer.

010080

RS-232-C data overflow.
Data byte was not read before another was entered into the UART. = Requires a Service Engineer.

020001

Firmware problem. Bad EPROMS.
For all 2XXXX errors, Note conditions before the error occurred. Include system configuration in the report. 
Requires a Service Engineer.

020002

Firmware problem. Bad EPROMS.
For all 2XXXX errors, Note conditions before the error occurred. Include system configuration in the report. 
Requires a Service Engineer.

030000

X-axis shutdown.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

030001

Y-axis shutdown.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

030002

Y-axis friction too high.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

 

030003

Y-axis failure.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

030010 DJ 650

Excess friction in pen capping assembly.
All 300XX errors indicate a failure of hardware or electronics of the X- or Y-Axis.  
Requires a Service Engineer.

04xxxx

MIO interface error. 
If a MIO is installed check the MIO setup. If problem continues then requires a Service Engineer.

05xxxx

Plotter system errors found.
MIO problem is indicated. - Requires a Service Engineer.

060111

Line sensor LED not bright enough. 
The optical sensor on the carriage has failed to locate lines drawn during the pen calibration routine. Reduce the ambient light. If the media is not clean and reflective, change the media. If the lines are faint, replace the pens. Clean lenses. 
Requires a Service Engineer.

060302

Large final residual correction.
The optical sensor on the carriage has failed to locate lines drawn during the pen calibration routine. Reduce the ambient light. If the media is not clean and reflective, change the media. If the lines are faint, replace the pens. Clean lenses. 
Requires a Service Engineer.

0700xx

Could not calibrate for the drop detect sensor location.
Check that the sensor and the sensor housing are properly aligned.
Check that the service station cover is correctly seated over the sensor housing.
Check that the sensor housing opening is clear of obstructions.
If problem continues requires a Service Engineer.

0f0000

Firmware error.
If problem continues requires a Service Engineer.

Alignment Error Continue

The plotter experienced an internal alignment failure.
The window was lifted, or the front panel was used to perform some other action while pen alignment was proceeding. Press the "Down" arrow button to continue. Re- run Pen alignment.

Calibrate Error Continue

An error was detected during calibration and as a result the calibration plot could not be measured.
Press the "Down" arrow button to continue then reload the calibration plot. Follow front panel instructions.

Edge not found reload media.

Plotter could not find the edge of the media during the loading procedure using the optical sensor on the carriage.

  • Note which carriage side failed (left or right).
  • Check the leading edge of the media for unevenness; cut a straight edge if necessary and reload.
  • Be sure to position the right edge along the perforated line on the entry platen when loading.
  • Remove any ink deposits on the Drive roller. Ink deposits are reflective and can give false indications for detecting Media edges.
  • Check the line sensor.

If error code recurs call Service Engineer

Error lowering bail

The bail sensor did not properly detect the bail position. 
Check for an obstruction under the bail or bail flag, or if the cutting carriage is not pushed all the way to the right. - You may need an engineer to troubleshoot further if error code persists.

Lower lever to continue.

The lever on the right side of the plotter was lifted while the plotter was busy.
 Lower lever to continue.

Media too small.

Media loaded for accuracy calibration or pen alignment is too small.
Reload appropriate Media of the correct size.

MIO data error.

The modular interface is configured incorrectly.
Press the ENTER button to clear the front panel display. Recheck the MIO configuration settings.

MIO error Handshake

The modular interface is configured incorrectly. 
Press the ENTER button to clear the message from the front panel display. Check the handshake settings in the plotter’s front panel, in the hardware configuration, and in the application software configuration. Adjust the settings as needed to ensure compatibility.

MIO error, Comm break.

The flow of data from the application software to the plotter was prematurely stopped (for example, by switching the computer off before all of the data was sent).
Press the ENTER button to clear the message from the front panel display.

Mispositioned Reload roll

Roll is mispositioned.

  • Unload roll media.
  • Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core.
  • Reload media with the right edge no more than 0.2 inches (0.5 cm) from the perforated line on the entry platen.
  • Remove any ink deposits on the drive roller. Ink deposits are reflective and can give false indications for detecting media edges.

Mispositioned, reload sheet.

Sheet is mispositioned.
Remove the sheet and reload it with the right edge  no more than 0.2 inches (0.5)cm) from the perforated line on the entry platen.

OUt of Memory Data was lost.

The current plot is too large for the plotters buffer.
Additional memory must be installed to plot drawing.

Call service engineer if required

Pen (C, Y, M, K) not loaded

Pen checking is ON and an error has been detected. 
Press the UP ARROW if you want to load the pen. Press the DOWN ARROW if you want to continue without loading the pen.

Remove media lower lever.

An attempt to load media was made while the media load lever at the right of the plotter was raised.
Remove the media, lower the lever and reload with the lever down.

Roll misaligned Reload roll.

Roll media is misaligned.

  • Unload roll media.
  • Open the roll cover and push the media roll all the way to the right so that it is flush against the media stop on the roll core.
  • Reload making sure that the left/right media edges are flush with the left/right edges of the roll.

RS 232 error Baud, parity.

The RS 232 interface is configured incorrectly.

  • Press the ENTER button to clear the message.
  • Check the baud rate and parity settings on the front panel , in the hardware configuration and in the software application configuration.
  • Adjust the settings as required to ensure compatibility.

 

This error can also indicate a framing error caused by the wrong number of start/stop bits sent or the wrong data word length.

  • The plotter expects 1 start bit, 7 data bits, 1 parity bit and 1 stop bit. 

Call service engineer if required

RS 232 error Handshake.

The RS 232 interface is configured incorrectly.

  • Press the ENTER button to clear the message. 
  • Check the handshake settings in the plotter’s front panel, in the hardware configuration, and in the application software configuration. 
  • Adjust the settings as required to ensure compatibility.

May require a Service Engineer as you cannot change the handshake setting in the plotters front panel.

Service pens Continue

Pen checking is ON and an error has been detected. 
Press the UP ARROW if you want to service the pens (replace or reseat). Press the DOWN ARROW if you want to continue without servicing the pens.

Service pens Continue

Pen checking is ON and an error has been detected. 
Press the UP ARROW if you want to service the pens (replace or reseat). Press the DOWN ARROW if you want to continue without servicing the pens.

Sheet misaligned.

Sheet misaligned.  Reload sheet.

Remove it and reload it so that the left/right edges being loaded into the plotter are square.  The edge must be straight.

 

Switch power off Check media path

Switch power off Check media path 
A servo shutdown has occurred in the X-axis. The drive roller cannot move or the roll feed spindle cannot freely rotate. The plotter may be jammed with media. Switch the plotter’s power OFF. Check the media path and clear it if necessary.
Call service engineer if required for further troubleshooting

Switch power off Check pen path

A servo shutdown has occurred in the Y-axis. The pen carriage cannot move. The plotter may be jammed with media. Switch the plotter’s power OFF. Check the pen path and clear if necessary. If necessary, troubleshoot the Y-axis mechanics and circuitry. - requires Service engineer