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Email: sales@wideimagesolutions.com                              Phone Number: +1 (214) 727 6289                             WhatsApp Number: +1 (214) 727-6289
Please use email 99% of the time as it is now very difficult to answer all the phone calls.
Email: sales@wideimagesolutions.com    Phone Number: +1 (405) 927-8129       WhatsApp Number: +1 (214) 727-6289.
Please use email 99% of the time as it is now very difficult to answer all the phone calls.

Error Codes - Designjet 5000 60'' (A0) Printer (C6095A)

*Accurate, consistent and stable printing with ultimate photo quality and unprecedented speed*

010023

EEROM test failure.  Relates to Main PCA.
Power OFF, wait for 20 seconds and then Power ON. 

If problem continues then requires a Service Engineer.

01002D (Non-Continuable)

The Main PCA cannot communicate with the Carriage.
Requires Service Engineer

010030 034c095e

This error code appears when the power supply detects a low spike (e.g. due to a temporary loss of tension). There is nothing wrong with the Printer.
Reboot the printer, error code should not re-appear, if it does, may require a Service Engineer

010040

Error in the Paper-axis Encoder quadrature. 
Check that the Paper-Axis Motor cable is not damaged and that it is correctly connected.
If problem persists requires a Service Engineer.

010041

Error in Scan-axis Encoder quadrature.
Requires Service Engineer

010042

Error in Service Station-axis Encoder quadrature.
Requires Service Engineer

010090 (Continuable)

Error in Paper-axis Motor Encoder.
Requires Service Engineer

010091 (Continuable)

Error in Paper-axis Motor Encoder.
Requires Service Engineer

010092 (Continuable)

Mark Encoder position not detected on Drive Roller.
Requires Service Engineer

011000

NIB Crash.
Power the Printer OFF and ON again using the Power Switch at the back of the Printer. If problem cotinues Requires a Service Engineer

040000 01E603D9

This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the Printer.
.

050000 (Continuable)

Lens has problems reading the Mark Encoder on the Drive Roller.
Requires Service Engineer

050001 (Continuable)

Lens has problems reading the Mark Encoder on the Drive Roller.
Requires Service Engineer

06030C

Bad Line Sensor.
Requires Service Engineer

06040C

Line Sensor not connected correctly.
Requires Service Engineer

0A0000

APS Failure.
Replace ONE Ink Cartridge at a time, checking if the System Error Code disappears. If problem continues, requires Service Engineer

0A0010

Problem in Pressurising the Air System.
Turn the printer OFF and ON again from the rear of the Printer. If problem persists, try replacing ONE ink cartridge at a time checking if the error code disappears. If this does not rectify the problem, requires a Service Engineer.

0A0020

Error in Calibrating the APS Sensor.
Requires Service Engineer

0A0030

Problem in Depressurizing Air System.
Check the APS for any signs of Ink. Also inspect ALL Ink Cartridges for any signs of leaking (the bottom valve of the Ink Cartridge will contain ink). If there is ink leakage, replace ALL Ink Cartridges. The APS and the Tubes System will also need replacement - This will require a Service Engineer.

0A0040

Ink Tubes Initialisation Failure due to Low Air pressure.
Replace ONE ink cartridge at a time checking if the error code disappears. 

If this does not rectify the problem, requires a Service Engineer.

0A0050 (Non-Continuable)

The Printer has detected a leak in the Tubes System - Should ONLY appear in printers with the Ink Leak Detector installed. 
The Ink Leak Detector could have been triggered due to condensation in the Printer. Power OFF the Printer and allow the Printer to dry for 15 minutes. Power ON and check if the System Error Code has disappeared. If problem remains, requires a Service Engineer.

0A0060

The Printer has detected a leak in the Tubes System - Should ONLY appear in printers with the Ink Leak Detector installed.

  • The Ink Leak Detector could have been triggered due to condensation in the Printer.
  • Power OFF the Printer and allow the Printer to dry for 15 minutes.
  • Power ON and check if the System Error Code has disappeared.

If problem remains, requires a Service Engineer.

0A0070 (Continuable)

The Backup EEROM contents stored in the Hard Disk Drive are not consistent with the ones required by the firmware.
Requires Service Engineer

0B0000

Bad Ambient Temperature measured.
Make sure that the Ambient temperature is within the allowed range (between 0 and 55 Degrees Centigrade).

If Temperature is within this range, requires Service Engineer

0B0001

Bad Humidity read.
Power OFF the printer and leave for 15 minutes. Power ON the printer and check if error has disappeared. 
If not, requires a Service Engineer.

0B0002

Bad IDS pressure read.
Could be a problem with Main PCA, requires Service Engineer

0B0003

ADC0 Internal channels check Failure.
Requires Service Engineer

0B0004

APS Failure. Requires Service Engineer

0B0005

APS Failure. Requires Service Engineer

0B0006

The Trailiong Cable has been incorrectly connected OR the fuse in the Electronic Module has blown. 
Requires a Service Engineer.

0B000A

Primer Shutdown Error. Problem with the Service Station. If problem persists requires a Service Engineer.

0B000B

APS Failure. If Error code continues may require Service Engineer

0B000C

Serial Device ADC test failure. 

Requires Service Engineer

0B000D

24 V source test failure. 

Possible problem with Main PCA

Requires Service Engineer.

0B000E

At power-up, the Printer thinks it is smaller than 42 inches.
Check and remove obstacles in the Scan-Axis if problem persists then requires Service Engineer.

0B000X

Unable to detect Fan (X = 7 - Vacuum, 8 - Cooling, 9 - Aerosol).
Requires Service Engineer

0B0010 xxxxxxxx (Non-Continuable)

This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialization, while checking the Printhead Cleaners. In most case, it is a problem of incorrectly inserted Printhead Cleaners, but it can also be caused by an incorrectly assembled Service Station.
Remove Printhead Cleaners and reinsert them again - if problem continues requires a Service Engineer.

0C0030

Drop Detector Failure. Requires Service Engineer

0C0032 (Continuable)

Drop Detector not calibrated or the calibration settings have been lost. Requires Service Engineer

0C0040

Error in Printhead Drop Detection. This error code appears when the Printer detects that the same area of nozzles do not work in different Printheads. The possible causes are either fibres or a piece of paper in the Drop Detector or that the Scan-Axis reference is incorrect.
Manually recover the Printheads and check whether the error continues. If it does the requires Service Engineer.

0C00FF

Print Mask could not be generated. The mask generation algorithm could not generate the print mask. Possible causes are memory corruption, print mode definition incompatible with mask restrictions (if using an external RIP). The cause is not likely to be the Printhead because if it was, the Printhead would be marked as XX21 REPLACE.
Re-boot the printer and the error code should not appear again. If problem continues contact a Service Engineer.

0C1000

Primer not calibrated or the calibration settings have been lost. 

Requires Service Engineer

0C1001

Primer Shutdown Error. 

Requires Service Engineer

0D0000 (Continuable)

No Media Profiles Available. Download the media profile for the ink type being used. If problem continues contact a Service Engineer

0D0000 033f019C

No Media Profiles Available.  Contact a Service Engineer

0D0002 (Continuable)

Insufficient Memory to Initialize HPGL2/RTL. The minimum memory required is 96 Mbytes so verify memory installed on the printer using the Statistics menu (refer to the User’s Guide). If more memory is required contact a Service Engineer.

0D0003 xxxxxxxx (Non-Continuable)

This error usually appears at the beginning of Printhead Alignment due to a firmware bug. If this Error appears frequently unit probasbly requires a firmware update- Contact a Service Engineer.

0D0004 xxxxxxxx (Non-Continuable)

This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer.
Re-boot the Printer and the error code should not appear again. If it remains a problem, contact a Service Engineer.

0D0005 03180382 (Non-Continuable)

After cutting the media, the Printer cannot deactivate the Cutter. Requires Service Engineer

0F0100 03180382 (Non-Continuable)

After cutting the media, the Printer cannot deactivate the Cutter. Ensure that the Cutter and Carriage  Assembly are correctly installed. If problem continues, contact a Service Engineer.

0F0200 00b007bc

A Firmware Error has occurred. This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it to disappear. If problem continues requires a Service Engineer.

0F0200 00b007E5

This is an error related to an internal crash involving media profiles and memory.
This error is sporadic and very rare; just switching the Printer OFF and ON again will cause it to disappear. If problem continues requires a Service Engineer.

0F0200 01E603d2

This is an error that is related to the Parallel Port. It happens normally in New Printers and only once (it is unlikely to appear again). Even if the error appears again, there is nothing wrong with the Printer.
Try printing  via a network card, this does not indicate a problem with the printer but could be a corruption of data when communicating via the Parallel Port.

0FXXXX (Non-Continuable)

A Firmware error has occured. Requires Service Engineer

1f500XX (Boot Failed)

This is an error related to the Hard Disk Drive, either the connections are bad or the Hard Disk Drive or the Main PCA are defective. Requires Service Engineer

e50000

This is an error that is related to the Hard Disk Drive, either the connections are bad or that the Hard Disk Drive or the Main PCA are defective.
Requires Service Engineer

ffff ffff 01dcxxxx

There is a problem with the I/O Card (happens during power-up).
Switch the Printer OFF and ON and check if the problem has disappeared. If the problem persists may require a Service Engineer.

ffff ffff 02b301b0

This error usually appears at the beginning of Printhead Alignment due to a firmware bug.
If the error appears frequently, may require a Service Engineer.

ffff ffff 030d0170 or ffff ffff 030d0171

At power-up, the Printer thinks it is smaller than 42 inches.
Switch the Printer OFF and ON and check if the problem has disappeared. If the problem persists may require a Service Engineer.

ffff ffff 031609xx

This error code only appears if the Main PCA was replaced without removing the media from the Printer, because the firmware tries to find the last media information in the EEROM. Since the information cannot be found, this error code is displayed.
Remove the media and re-boot the printer. This error should not appear again, if it does, requires Service Engineer.

ffff ffff 03450097

If the Window is opened during the cutting operation, the Printer hangs and the Carriage suddenly stops. Also, if you press any key on the front panel this error code (ffff ffff 03450097) may be displayed.
Switch the Printer OFF and ON and check if the problem has disappeared. Ensure that the window is never open during the cutting operation.

If the problem persists may require a Service Engineer.

ffff ffff 036000bd

This firmware error code is related to the detection of the Printhead cleaners by the line sensor. It always happens during initialization, while checking the Printhead Cleaners. In most case, it is a problem of incorrectly inserted Printhead Cleaners, but it can also be caused by an incorrectly assembled Service Station.
Remove the Printhead Cleaners and reinsert them again. If the problem continues, Requires a Service Engineer

ffff ffff 036e0136

This is an internal general error code which can appear during the Printhead Alignment process. The chance of this error appearing is less than 0.5% and there is nothing wrong with the Printer.
Reboot the printer, error code should not re-appear, if it does - may require a Service Engineer

ffff ffff xxxxxxxx (General Firmware Error)

All ffff ffff errors are general firmware errors. This does not mean that the firmware has failed, but that the firmware (as a piece of software) has experienced an internal crash and before doing anything incorrectly it displays this error.
Switch the Printer OFF and ON and check if the problem has disappeared. If the problem persists may require a Service Engineer.