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sales@wideimagesolutions.com

Phone Number: +1 (214) 727 6289                             WhatsApp Number: +1 (214) 727-6289
Please use email 99% of the time as it is now very difficult to answer all the phone calls.
Email: sales@wideimagesolutions.com    Phone Number: +1 (405) 927-8129       WhatsApp Number: +1 (214) 727-6289.
Please use email 99% of the time as it is now very difficult to answer all the phone calls.

Error Codes - Designjet 500 PostScript Plus 42" (A0) Printer (C7770G)

*The professional choice for ultimate line and photo quality, aimed at CAD, Architects, Engineers, Construction, Design users*

01:11

The Electronics Module Cooling Fan badly connected.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, requires Service Engineer

01:12

The EEROM is not configured correctly (the product number may be missing).
Requires Service Engineer

01:13

Electronics Module failure.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

If the Error Code continues, requires Service Engineer

02:13

Carriage failure.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

 If the Error Code continues, requires Service Engineer.

03:10

Problem with the Power Supply Unit.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer. 

 If the System Error continues requires a Service Engineer.

04:11

LAN Card not detected.
Requires Service Engineer

05:09 (Only applicable to DJ 500 Series)

Formatter installed instead of HP-GL/2 Accessory Card.
Requires Service Engineer

05:10 (Only applicable to HP DJ 500 Series)

HP-GL/2 Accessory Card failure.
Power Off and replace HP-GL/2 Accessory card - Requires Service Engineer

05:11

Formatter not detected.
Requires Service Engineer

11:13

Problem with setting the voltage of the Printheads.
Requires Service Engineer

12:11

A short detected in the Carriage Assembly.
Requires Service Engineer

21:11

Service Station/Aerosol Fan cannot be detected or the Service Station is badly adjusted.
Requires Service Engineer

41:10

Electrical fault in Media-Axis Motor.
Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

41:13

Error in the Paper-Axis Motor Encoder quadrature.
Requires Service Engineer

42:10

Electrical fault in Scan-Axis Motor.
Try the following:

  • Switch the Power OFF from the back of the Printer and disconnect the Power cord.
  • Reconnect the power cord and power ON the Printer. 

If this does not resolve the problem - requires Service Engineer.

43:10

Vacuum Fan has Stopped.
• Switch the Power OFF from the back of the Printer and disconnect the Power cord. Reconnect the power cord and power ON the Printer.
 If the System Error continues requires a Service Engineer.

43:11

Vacuum Fan not detected.
Requires Service Engineer

56:10

Drive Roller Encoder Sensor error.
Requires Service Engineer

56:13

Error in the Drive Roller Encoder Sensor quadrature.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.  If the Error Code continues Requires Service Engineer

61:04

Firmware Error.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.  If the Error Code continues Requires Service Engineer

61:05

Error Processing Job. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HP-GL/2 file.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and resend the file that you were trying to print. If the Error Code reappears after resending the file, then try generating the file again and try to print again. If the Error Code continues Requires Service Engineer

64:04

Firmware Error (USB Port).
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

 If the Error Code reappears, requires a Service Engineer.

71:04

Problem allocating Memory. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HPGL/ 2 card installed.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.  If the Error Code reappears, requires a Service Engineer.

71:06

Out of Memory problem. This Error Code only appears in HP DesignJets 800 Series, or in the HP DesignJet 500 Series with an HP-GL/2 card installed, when processing either a PostScript or HPGL/ 2 file.
Requires Service Engineer

72:04

Problem in the Scan-Axis (Firmware Error).
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer.

73:04

Servo Error.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.

 If the Error Code reappears, requires a Service Engineer.

81:11

Paper-Axis shutdown (during the Paper Advance test).
Requires Service Engineer

86:11

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Scan-Axis length too short.

  • Open the Window and check for any visible obstacles restricting the movement of the Carriage Assembly.
  • If there is a wrinkled mass of media inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 

Requires a Service Engineer if error code recurs.

86:13

Carriage-Axis shutdown (Firmware Error).
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared.  If the Error Code reappears, requires a Service Engineer

87:13

Unable to read the Carriage Encoder Sensor.
Switch the Printer Off and wait a few minutes. Switch the Printer On again and check if the Error Code has disappeared. If the Error Code reappears, requires a Service Engineer.

93:10

Ink System startup failed.
Requires Service Engineer